Senior ServiceNow Architect — Enterprise Solutions Lead

AbbVie; North Chicago (IL); On-site; USD 150,000 - 210,000; Full time

Job summary

AbbVie in North Chicago, IL seeks a discipline expert and technical leader to design and implement enterprise technology solutions, govern architecture, and align with Enterprise Architecture standards. You will drive strategy for service management and enterprise solutions, including ServiceNow, HR, CSM, and GRC, ensuring scalability and security.

Lead cross-functional collaboration with business, IT, and vendors, mentoring teams while guiding architecture and governance in regulated

Qualifications

• Bachelor’s Degree or equivalent in Science/Tech with 9 years experience; Master’s with 8 years; PhD/PharmD with 4 years.
• Strong ServiceNow background in enterprise systems and solution architecture.
• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC, and workflow automation.
• Demonstrated ability to influence and collaborate with senior stakeholders and cross-functional teams.
• Experience in regulated environments with security/compliance considerations.
• Strong leadership, communication, and mentoring skills.

Responsibilities

• Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture.
• Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs.
• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies.
• Partners with business, HR, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions.
• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit.
• Advances technical expertise within the function by mentoring, advising, and sharing architectural best practices.
• Identifies and evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning.
• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards.
• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements.
• Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities.

Skills

ServiceNow

Enterprise arch

Solution arch

Leadership

Mentoring

Governance

Security & Compliance

Education

Bachelor’s degree in Science or Tech

Master’s degree in Science or Tech

PhD in Science/Tech or PharmD

Tools

ServiceNow Platform

Job description

AbbVie in North Chicago, IL seeks a discipline expert and technical leader to design and implement enterprise technology solutions, govern architecture, and align with Enterprise Architecture standards. You will drive strategy for service management and enterprise solutions, including ServiceNow, HR, CSM, and GRC, ensuring scalability and security.

Lead cross-functional collaboration with business, IT, and vendors, mentoring teams while guiding architecture and governance in regulated