Senior ServiceNow Architect - Enterprise Solutions Leader

AbbVie; Branchburg Township (NJ); On-site; USD 150,000 - 230,000; Full time

Job summary

AbbVie is seeking a discipline expert and technical leader to drive architecture across enterprise solutions, including ServiceNow, governance, and security. You will shape strategy, provide design guidance, and mentor teams in a regulated environment to ensure scalable, compliant technology delivery.

The role requires strong leadership, cross-functional collaboration, and the ability to translate complex requirements into sustainable technology solutions within AbbVie’s enterprise standards.

Qualifications

• Bachelor’s Degree or equivalent education in Science or Technology-related field plus 9 years of experience
• Master’s Degree or equivalent education in Science or Technology plus 8 years of experience; PhD in Science or Technology-related field or PharmD plus 4 years of experience
• Strong ServiceNow technical background in enterprise systems and solution architecture, preferably in regulated environments
• Experience designing and governing enterprise service management, Service Portal, Catalogs, HR, CSM, GRC solutions, and workflow automation
• Demonstrated ability to evaluate solution options and design architectures that balance business needs and long-term sustainability
• Proven ability to influence and collaborate with senior stakeholders and cross-functional teams
• Experience working in regulated environments with security and compliance considerations
• Strong leadership, communication, and mentoring skills

Responsibilities

• Develops and drives discipline strategy aligned with functional goals and key business objectives, including enterprise solution and system architecture
• Provides architectural leadership and design guidance for enterprise service management, ServiceNow, and enterprise solutions, ensuring alignment with enterprise standards and business needs
• Ensures quality and effectiveness of major initiatives through sound architectural design, early risk assessment, and implementation of mitigation strategies
• Partners with business, HR, OEC, IT, and BTS stakeholders to translate requirements into scalable and sustainable technology solutions
• Reviews and evaluates solution options, enhancements, and integrations to assess enterprise impact, security, and technical fit
• Advances technical expertise within the function by mentoring, advising, and sharing architectural best practices
• Identifies and evaluates emerging technology trends and incorporates relevant advancements into short- and long-term architectural planning
• Shapes and manages relationships with vendors and partners in alignment with corporate values and enterprise standards
• Ensures adherence to corporate and divisional policies, including security, compliance, data protection, and audit requirements
• Contributes to multi-year roadmaps and project plans, supporting proactive identification of risks and opportunities

Skills

ServiceNow

Enterprise architecture

Regulated environments

Education

Bachelor’s Degree in Science or Technology-related field

Master’s Degree in Science or Technology-related field

PhD in Science or Technology-related field or PharmD

Tools

ServiceNow

Job description

AbbVie is seeking a discipline expert and technical leader to drive architecture across enterprise solutions, including ServiceNow, governance, and security. You will shape strategy, provide design guidance, and mentor teams in a regulated environment to ensure scalable, compliant technology delivery.

The role requires strong leadership, cross-functional collaboration, and the ability to translate complex requirements into sustainable technology solutions within AbbVie’s enterprise standards.