Senior ServiceNow Architect — Government Solutions Leader

Capgemini Government Solutions; McLean (VA); On-site; USD 165,000 - 195,000; Full time

Job summary

Capgemini Government Solutions is seeking a highly motivated ServiceNow Architect to lead architecture across the ServiceNow platform for government clients. You will translate business needs into scalable platform solutions, guide delivery teams, and shape roadmaps for ITSM, ITOM, ITAM, and CMDB/CSDM implementations.

The role requires hands-on architectural leadership, strong consulting skills, and the ability to collaborate with customers and executives to advance capabilities, integrations,

Qualifications

• U.S. Citizenship is required.
• Ability to obtain and maintain a Government Security Clearance as required.
• Associate degree or equivalent relevant experience.
• Experience supporting technical solutioning, demonstrations, proposals, or pre‑sales activities.
• Ability to mentor teams, communicate platform capabilities, and serve as a trusted ServiceNow advisor.
• 6+ years of ServiceNow experience, including demonstrated experience designing or leading ServiceNow solutions.
• Strong overall knowledge of the ServiceNow platform with experience across multiple capabilities such as ITSM, ITOM, ITAM, SPM, CMDB/CSDM, Discovery, HAM, or SAM.
• Experience with ServiceNow integrations, APIs, MID Server, Integration Hub, or integration with enterprise systems.
• Strong understanding of ServiceNow architecture, platform governance, security, scalability, and configuration versus customization practices.
• ServiceNow Certified System Administrator (CSA) certification and/or relevant Certified Implementation Specialist (CIS) certifications.
• Strong communication skills with demonstrated ability to work directly with customers and technical teams.

Responsibilities

• Lead the architecture and design of scalable, secure, and maintainable ServiceNow solutions.
• Translate business and technical requirements into ServiceNow platform capabilities, solution designs, and implementation approaches.
• Provide architectural guidance across ServiceNow capabilities including ITSM, ITOM, ITAM, SPM, CMDB/CSDM, integrations, and related platform services.
• Lead customer discovery sessions, technical workshops, solution reviews, and architecture discussions with technical and executive stakeholders.
• Collaborate and guide delivery teams on platform standards, integration patterns, configuration versus customization decisions, and ServiceNow best practices.
• Support the delivery of ServiceNow implementations, upgrades, enhancements, modernization efforts, and platform roadmaps.
• Stay current with new ServiceNow releases and capabilities and help assess their applicability to customer and CGS needs.
• Develop and maintain architecture documentation, reference patterns, and reusable solution approaches.
• Mentor technical teams and contribute to ServiceNow capability development, solution demonstrations, proposals, and customer presentations.

Skills

ServiceNow

Platform Architecture

ITSM

ITOM

ITAM

CMDB/CSDM

Discovery

APIs

JavaScript

Pre-sales

Mentoring

Education

Associate degree or equivalent

Tools

ServiceNow Integrations

Integration Hub

MID Server

Discovery

APIs

Job description

Capgemini Government Solutions is seeking a highly motivated ServiceNow Architect to lead architecture across the ServiceNow platform for government clients. You will translate business needs into scalable platform solutions, guide delivery teams, and shape roadmaps for ITSM, ITOM, ITAM, and CMDB/CSDM implementations.

The role requires hands-on architectural leadership, strong consulting skills, and the ability to collaborate with customers and executives to advance capabilities, integrations,