Senior ServiceNow Architect: CMDB/CSDM, ITOM/ITAM & Integrations

Zillion Technologies; Ashburn (GA); Hybrid; USD 140,000 - 151,000; Full time

Benefits offered by this job

Life insurance

Disability insurance

401(k)

Paid time off

Training & development

Job summary

Zillion Technologies seeks a ServiceNow Architect to lead CMDB/CSDM health, enable Discovery and Service Mapping at scale, and implement ITOM and ITAM (HAM Pro & SAM Pro). Stand up certificate management and deliver high-fidelity integrations with Service Graph Connectors across SCCM, Jamf, AWS, Nexthink and more.

You will drive data quality, build dashboards, govern data, and mentor engineers while collaborating with Infra/Cloud teams to ensure scalable, governed data models across the platform.

Qualifications

• 8–10 years of ServiceNow experience, with 5 years in architecture across CMDB/CSDM, ITOM, ITAM, Discovery/Service Mapping.
• Hands-on experience with Service Graph Connectors and cloud integrations.
• Strong data management, reconciliation, and reporting capabilities.
• Proficient scripting and automation using Glide/JS and IntegrationHub/Flow Designer.
• Understand infra fundamentals: networks, OS, virtualization, cloud, IPAM/DNS, PKI.

Responsibilities

• Own CMDB architecture, data model, Identification & Reconciliation rules, and CSDM adoption.
• Enable Discovery & Service Mapping; optimize MIDs, probes/patterns, and service maps.
• Implement ITOM (Event/Health/AIOps as applicable) and ITAM end-to-end.
• HAM Pro: asset lifecycle, asset normalization, reconciliation, stockroom & PAR, reclamation/harvesting, refresh & disposal workflows.
• SAM Pro: entitlement/model normalization, discovery/source alignment, software reconciliation, optimization, true-ups, license compliance.
• Integrate external sources via Service Graph Connectors; define source-of-truth & reconciliation.
• Stand up certificate inventory/management; automate issuance/renewal and alerts.
• Drive data quality (de-duplication, stale/archival, unclassified/incomplete remediation).
• Build dashboards/KPIs; establish governance, runbooks, and guardrails.
• Partner cross-functionally (Infra/Cloud/Asset) and mentor engineers.

Skills

ServiceNow

Glide/JS scripting

IntegrationHub/Flow Designer

Service Graph Connectors

CMDB/CSDM

ITOM/ITAM

Discovery/Service Mapping

Cloud integrations

Infra fundamentals

Tools

SCCM/MECM

Jamf

Nexthink

NetBox

Infoblox

Job description

Zillion Technologies seeks a ServiceNow Architect to lead CMDB/CSDM health, enable Discovery and Service Mapping at scale, and implement ITOM and ITAM (HAM Pro & SAM Pro). Stand up certificate management and deliver high-fidelity integrations with Service Graph Connectors across SCCM, Jamf, AWS, Nexthink and more.

You will drive data quality, build dashboards, govern data, and mentor engineers while collaborating with Infra/Cloud teams to ensure scalable, governed data models across the platform.