Senior ServiceNow BA – HRSD & ITIL Expert (Hybrid)

Wise Equation Solutions Inc.; Sunnyvale (CA); Hybrid; USD 100,000 - 130,000; Part time

Job summary

A technology solutions provider is seeking a Service Now Business Analyst with HRSD experience for a 6+ month contract. The role involves collaborating with stakeholders to enhance processes in ServiceNow, documenting functional requirements, and supporting UAT. Candidates should have over 10 years of experience as a Business Analyst, including 6+ years on ServiceNow projects. This position will be hybrid, allowing flexibility with work location while ensuring effective communication with technical teams.

Qualifications

• 10+ years of experience working as a Business Analyst, with 6+ years specifically on ServiceNow projects.
• Experience working on HRSD (Human Resource Service Delivery).
• Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures.

Responsibilities

• Collaborate with stakeholders to understand goals and requirements.
• Document functional requirements, user stories, and acceptance criteria.
• Analyze processes and recommend improvements.
• Work with architects and developers to translate business needs.
• Act as a liaison between business and technical teams.

Skills

HRSD experience

ServiceNow ITSM knowledge

ITIL framework understanding

Collaborative skills

Experience in process optimization

Job description

A technology solutions provider is seeking a Service Now Business Analyst with HRSD experience for a 6+ month contract. The role involves collaborating with stakeholders to enhance processes in ServiceNow, documenting functional requirements, and supporting UAT. Candidates should have over 10 years of experience as a Business Analyst, including 6+ years on ServiceNow projects. This position will be hybrid, allowing flexibility with work location while ensuring effective communication with technical teams.