ServiceNow Administrator

UNAVAILABLE; McLean (VA); On-site; USD 110,000 - 150,000; Full time

Job summary

Steampunk seeks a Senior ServiceNow Administrator to support a federal customer. You will modernize enterprise IT delivery and risk management using ServiceNow, learning quickly and implementing security automation.

You will design workflows, dashboards, and data loads while collaborating with stakeholders to improve processes and reporting. A government clearance is anticipated; a strong ITSM/CMDB background is required.

Qualifications

• Master's Degree with 3+ years in relevant work or a Bachelor's with 5+ years.
• No degree? at least 9 years of relevant experience.
• Possesses a professional certification relevant to the service provided.
• Ability to obtain a U.S. government Security Clearance.
• 5–10+ years supporting Enterprise IT programs.
• Experience with ServiceNow modules (ITSM, CMDB) is preferred.
• Experience with federal policy is a plus.

Responsibilities

• Design and mature CMDB, ITSM, and other ServiceNow modules.
• Develop business process improvements in ServiceNow applications.
• Create workflows, forms, UI, and catalog items in ServiceNow.
• Support data loads, transform maps, and XML integration.
• Map processes and workflows across teams.
• Translate requirements into fully functional features with stakeholders.
• Document and redesign processes in ServiceNow workflows for efficiency.
• Develop and maintain ServiceNow and JIRA dashboards for performance.
• Apply Agile methods for ServiceNow development and manage pipelines.

Education

Master's Degree

Bachelor's Degree

No degree

Tools

ServiceNow

JIRA

Job description

Overview

Steampunk is looking for a Senior ServiceNow Administrator to support one of our federal customers. This team supports the effort to modernize the agency information security program. The ideal candidate will be a self-starter, who enjoys applying the latest technology to modernize enterprise IT delivery and risk management. The candidate must have a proven ability to learn quickly and leverage ServiceNow to solve real world problems and design solutions to promote security automation and process improvement.

Responsibilities

• Supports Service Now team to design and mature CMDB, ITSM, and other modules by organizing and applying updated policy and workflows.
• Drives development of business process into Service Now applications to create self service catalog improvements.
• Designs solutions within the ServiceNow environment for applications, forms, workflows, UI, Business Rules, ACLs, Catalog Items, and any other ServiceNow related configurations required to support client process improvements.
• Support designs for ServiceNOW data loads, transform maps, and XMLs.
• Develops and maintains process mapping, depicting processes and workflows across organizational boundaries.
• Translates requirements and develops fully functional features by working closely with the team lead and stakeholders.
• Works with process owners to document current processes and re-design those processes in custom ServiceNow workflows to be more efficient
• Develops and maintains ServiceNOW and JIRA dashboard(s) for performance reporting. Provides ongoing implementation, change management, and strategic communications and documentation support.
• Utilizes Agile methodologies for ServiceNOW development and maintain Dev-Test-Prod pipelines

Qualifications

• Master's Degree and 3 years of relevant experience; OR
  • Bachelor's Degree and 5 years of relevant experience; OR
  • No degree and 9 years of relevant experience
• Possesses at least one professional certification relevant to the technical service provided. Maintain a certification relevant to the product being deployed and/or maintained.
• Ability to obtain a U.S. government Security Clearance
• 5-10+ years of experience supporting Enterprise IT programs.
• Experience with Service Now modules preferred (ITSM, CMDB, etc.).
• Experience with federal policy a plus.