Senior ServiceNow Administrator (Cloud/ITSM)

Document Storage Systems; North Palm Beach (FL); Vor Ort; USD 100.000 - 125.000; Vollzeit

Zusammenfassung

Document Storage Systems, Inc. (DSS) in North Palm Beach, Florida, seeks a ServiceNow Administrator II to lead the end‑to‑end administration, configuration, and ongoing support of cloud and hybrid enterprise applications.

This hands‑on role focuses on availability, performance, and reliability across services. Responsibilities include deploying and monitoring ITSM workflows, maintaining the CMDB, managing access and SSO, coordinating with development and vendors, and supporting disaster recovery

Qualifikationen

• 5+ years in administering enterprise business applications
• 3+ years of hands-on ServiceNow platform administration (5+ years preferred)
• Microsoft Suite proficiency in Word, Outlook, Excel, PowerPoint
• ServiceNow Certified System Administrator (CSA) and ITIL Foundation certification
• Experience with ITIL, ITSM, CMDB, and service management processes

Aufgaben

• Adheres to Incident, Change, and Service Request management policies.
• Maintains the CMDB, CI relationships, and data integrity.
• Builds and maintains ITSM reports, dashboards, and KPI metrics.
• Configures ITSM workflows, forms, and service catalogs to support ITIL processes.
• Performs application tuning, monitoring, and capacity planning in cloud/hybrid environments.

Kenntnisse

Enterprise applications administration

ServiceNow administration

Communication skills

Ausbildung

Bachelor’s degree or equivalent education and experience

ServiceNow Certified System Administrator (CSA)

ITIL Foundation certification

Tools

ServiceNow

Microsoft Office

Jobbeschreibung

Document Storage Systems, Inc. (DSS) in North Palm Beach, Florida, seeks a ServiceNow Administrator II to lead the end‑to‑end administration, configuration, and ongoing support of cloud and hybrid enterprise applications.

This hands‑on role focuses on availability, performance, and reliability across services. Responsibilities include deploying and monitoring ITSM workflows, maintaining the CMDB, managing access and SSO, coordinating with development and vendors, and supporting disaster recovery