Senior ServiceNow Administrator II - ITSM, CMDB & Cloud

Paycom - ATS; North Palm Beach (FL); On-site; USD 100,000 - 125,000; Full time

Job summary

DSS, Inc. is seeking a ServiceNow Administrator II to manage end-to-end administration, configuration, and ongoing support for cloud-hosted enterprise applications. You will drive availability, performance, and reliability across services in a dynamic federal-focused environment.

The role requires 5+ years in enterprise app administration, 3+ years ServiceNow admin experience, and ITIL-aligned processes. A US citizenship/permanent residency, background checks, and HIPAA/NIST awareness are

Qualifications

• 5+ years of experience administering enterprise applications including SaaS/PaaS in cloud environments.
• 3+ years of hands-on ServiceNow platform administration (CIS ITSM/CMDB preferred).
• Bachelor’s degree or equivalent; ITIL Foundation/CSA certifications strongly preferred.

Responsibilities

• Administer, configure, and support cloud-hosted business applications.
• Lead incident, problem, change, and service catalog processes per ITIL.
• Ensure application availability, performance, and security compliance.

Skills

ServiceNow administration

ITIL fundamentals

Cloud/SaaS

CI/CMDB

SSO/API integration

Problem solving

Education

4 Year Degree

Tools

ServiceNow CIS

Microsoft Office

Job description

DSS, Inc. is seeking a ServiceNow Administrator II to manage end-to-end administration, configuration, and ongoing support for cloud-hosted enterprise applications. You will drive availability, performance, and reliability across services in a dynamic federal-focused environment.

The role requires 5+ years in enterprise app administration, 3+ years ServiceNow admin experience, and ITIL-aligned processes. A US citizenship/permanent residency, background checks, and HIPAA/NIST awareness are