Retail Sales & Service Strategy Leader

United Community Banks Inc.; Anderson (SC); Presencial; USD 68 000 - 113 000; Tempo integral

Resumo da oferta

United Community Banks Inc. is seeking a Retail Sales & Service Manager to lead sales and service strategies, training programs, and campaigns across its Retail Bank.

You will partner with Retail Leadership and other lines to ensure consistent execution of objectives and exceptional customer experiences. The role emphasizes coaching, development, and a culture of continuous improvement, with accountability for sales performance, training impact, and customer outcomes in a dynamic banking

Qualificações

• Education: Bachelor's degree in Business Administration, Finance, Marketing, or related field preferred.
• Experience: Minimum of five years of financial services sales management preferred.
• Experience developing and managing customer acquisition, retention, and relationship-deepening initiatives.
• Ability to develop and implement sales and service strategies that drive measurable business results.
• Strong strategic planning and analytical skills, with experience presenting recommendations to leadership.
• Proven ability to lead, influence, and collaborate across multiple business lines and organizational levels.
• Experience developing and delivering training, coaching, and employee development programs.
• Strong project management, organizational, and time management skills.
• Solid understanding of financial services products, sales processes, customer experience strategies, and retail banking operations.
• Strong financial acumen with the ability to interpret financial reports, profitability metrics, and performance data.
• Exceptional verbal, written, presentation, and facilitation skills.
• Demonstrated commitment to maintaining the highest standards of integrity, ethics, and professionalism.

Responsabilidades

• Develop and execute short- and long-term sales and service strategies aligned with objectives.
• Drive sales growth, customer retention, and service excellence with Branch teams.
• Develop, implement, and enhance sales methodologies, routines, and customer experience standards.
• Monitor sales and service performance metrics to identify opportunities, trends, and areas for improvement.
• Recommend and implement initiatives that improve productivity, customer satisfaction, and operating performance.
• Equip retail leaders and teammates with tools, resources, and best practices to achieve goals.
• Ensure initiatives align with organizational objectives and sustainable growth.
• Design, implement, and improve retail sales and service training programs.
• Deliver training, coaching, workshops, and learning resources to strengthen effectiveness.
• Promote a consultative sales and service culture focused on customer needs and well-being.
• Use real-life banking experiences and stories to create impactful learning opportunities.
• Coach teammates on relationship building and needs-based selling.
• Identify skill gaps and develop development plans with leadership.
• Align training content with priorities, product initiatives, campaigns, and customer expectations.
• Foster continuous learning and knowledge sharing across the Retail Bank.
• Support onboarding and ongoing employee development across markets.
• Measure training effectiveness and update programs based on results.

Conhecimentos

Sales leadership

Training development

Customer experience

Strategic planning

Analytics

Cross-functional collaboration

Communication

Project management

Financial services

Formação académica

Bachelor's degree

Descrição da oferta de emprego

United Community Banks Inc. is seeking a Retail Sales & Service Manager to lead sales and service strategies, training programs, and campaigns across its Retail Bank.

You will partner with Retail Leadership and other lines to ensure consistent execution of objectives and exceptional customer experiences. The role emphasizes coaching, development, and a culture of continuous improvement, with accountability for sales performance, training impact, and customer outcomes in a dynamic banking