Senior Service & Repair Operations Manager – Elevators

thyssenkrupp Elevator; New York (NY); On-site; USD 198,000 - 242,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid holidays

Vacation days

Tuition reimbursement

Job summary

TK Elevator in Manhattan, NY is seeking an experienced Operations Manager- Service/Repair to oversee all service and repair operations, ensuring profitability and achievement of annual budgets.

The role supervises field teams, assures safety, conducts quality audits, and coordinates with sales and branch leadership to meet customer needs while maintaining compliance with elevator industry codes and company policies.

Qualifications

• Bachelor's degree or equivalent management experience.
• Thorough knowledge of the elevator industry and safety standards.
• Ability to define problems, collect data, and draw valid conclusions.
• Strong leadership and field supervision experience.

Responsibilities

• Oversee service and repair operations to meet budgets and profitability.
• Supervise superintendents and staff, including hiring and performance management.
• Lead safety program, audits, and compliance with industry codes.
• Visit job sites, audit repairs, and review profitability with route management.
• Provide input on bids and manage customer communications.

Skills

People management

Safety program

Quality audits

Field supervision

Cost control

Bid estimation

Customer communication

Elevator industry knowledge

Data interpretation

Education

Bachelor's degree

Valid driver's license

Tools

Map Point

Job description

TK Elevator in Manhattan, NY is seeking an experienced Operations Manager- Service/Repair to oversee all service and repair operations, ensuring profitability and achievement of annual budgets.

The role supervises field teams, assures safety, conducts quality audits, and coordinates with sales and branch leadership to meet customer needs while maintaining compliance with elevator industry codes and company policies.