Operations Manager- Service/Repair (Manhattan)

TK Elevator; New York (NY); On-site; USD 198,000 - 242,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Health savings account

401(k) Retirement Savings Plan with公司匹

Tuition reimbursement

Identity theft monitoring

Pet insurance

Employee Assistance Program (EAP)

Job summary

TK Elevator in Manhattan, NY seeks an experienced Operations Manager- Service/Repair to lead all service and repair operations, drive profitability, and meet annual budgets. You will supervise superintendents, perform safety audits, and partner with sales to scope repairs and bids.

The role requires a bachelor's degree or substantial management experience, valid driver's license, and thorough elevator industry knowledge.

Qualifications

• Bachelor's degree or extensive management experience; or two years' branch-level management.
• Valid driver's license and satisfactory Motor Vehicles Report.
• Thorough knowledge of elevator industry and general management methods.
• Ability to define problems, collect data, and draw valid conclusions.

Responsibilities

• Supervises superintendents and employees with direction, training, and policy communication.
• Administers safety program including weekly safety audits.
• Visits job sites and performs quality audits to ensure cost-effective, timely repairs.
• Uses accounting reports/Map Point to review routes and profitability; adjust as needed.
• Provides technical input to sales on scope, materials, and costing for repairs.
• Monitors 30-day callback program and strives to keep cancellations under 3%.
• Communicates daily with customers with down cars; collaborates with Branch Manager and Sales Managers.
• Maintains knowledge of federal/state/local elevator codes and company products.

Skills

Leadership

Operations management

Budget management

Safety compliance

Customer liaison

Education

Bachelor's degree or equivalent

Tools

Map Point

Job description

What we expect The first 3 letters in workplace safety are Y-O-U! TK Elevator is currently seeking an experienced Operations Manager- Service/Repair in Manhattan, NY.

Responsible for successfully managing all service and repair operations to ensure that the department functions profitably and exceeds the annual budgetary plan.

ESSENTIAL JOB FUNCTIONS

• Supervises superintendents and employees by providing direction and training, and communicating company policies, procedures and objectives. Includes hiring, and supervising performance management and progressive discipline.
• Administers company safety program. Includes performing safety audits on a weekly basis and stressing the importance of safety to all employees.
• Visits job sites and performs quality audits to ensure that repairs are being completed efficiently and in a cost effective manner. Expectation is for a manager to spend four hours a day in the field working with technicians and meeting with customers.
• Uses accounting reports and Map Point to review route management and callbacks. Includes making necessary changes to improve profitability.
• Provides technical input to sales staff on the scope of work and materials needed to bid repair work. Includes calculating labor and material costs.
• Monitors the three callbacks in 30 days program and take a lead in keeping cancellations under 3%.
• Works with Branch Manager and service and repair Sales Managers to address customers’ needs. Communicates daily with customers that have down cars.
• Maintains up-to-date knowledge of all federal, state and local elevator industry code requirements.
• Maintains strong familiarity of company products by attending company training classes & reviewing factory equipment updates and supplier goods. Includes working with regional field trainers.
• Administer parts program for contract service and repair to meet budget expectations and customer satisfaction.

Who We Are Looking For

EDUCATION & EXPERIENCE

• Bachelor's degree (only to be substituted with extensive industry and management experience); or two years' experience managing on a branch departmental level; or an equal combination of education and experience
• Requires a valid driver's license and a satisfactory Motor Vehicles Report.
• Thorough knowledge of the elevator industry and general management methods within the elevator industry
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables

What We Offer

Salary range: $198,000- $242,000. The role offers a car allowance or company vehicle, fuel card, and annual incentive program.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

• Medical, dental, and vision coverage
• Flexible spending accounts (FSA)
• Health savings account (HSA)
• Supplemental medical plans
• Company-paid short- and long-term disability insurance
• Company-paid basic life insurance and AD&D
• Optional life and AD&D coverage
• Optional spouse and dependent life insurance
• Identity theft monitoring
• Pet insurance
• Company-paid Employee Assistance Program (EAP)
• Tuition reimbursement
• 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Additional benefits include

• 15 days of vacation per year
• 11 paid holidays each calendar year (10 fixed, 1 floating)
• Paid sick leave, per company policy
• Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Who We Are

With customers in over 100 countries served by more than 50,000 employees, TK Elevator achieved sales of around €9 billion in fiscal year 2022/2023. We ensure high levels of customer service globally from our extensive network of about 1,000 locations. Over the past several decades, TK Elevator has established itself as one of the world’s leading elevator companies and became independent after separation from the thyssenkrupp group in August 2020. The company’s most important business line is the service business proudly provided by around 25,000 service technicians. The product portfolio ranges from standardized elevators for low-rise residential buildings to highly customized solutions for skyscrapers. In addition, it covers escalators, moving walks, passenger boarding bridges and stair and platform lifts. Integrated cloud-based solutions, such as the MAX platform, are delivering enhanced services. With these digital offerings, there are no longer any limits to urban mobility. TKE - move beyond.

Contact

For any additional questions or job specific requests, please use the contact below and include the Job Requisition Number as a reference.

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