Senior Service & Repair Operations Leader

Brady Corporation; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with company match

Paid time off and holidays

Incentive programs for full-time staff

Parental leave and family planning

Job summary

Brady Corporation in Charlotte, NC is seeking a Service and Repair Operations Manager to lead the SRO and drive continuous improvement in service delivery at our on-site Charlotte facility. You will report to the Site Lead and shape service strategies, manage a team, optimize processes, and focus on customer satisfaction while leveraging SAP ERP and performance metrics like on-time delivery and cost management.

Authorization to work in the U.S. without sponsorship is required.

Qualifications

• 5+ years in service and repair management.
• Strong knowledge of service and repair processes.
• Over 3 years experience with people management.
• Experience managing customer relationships and measuring satisfaction.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Oversee SRO to align with goals and objectives.
• Develop and enforce service and repair strategies, policies, and procedures to improve operational performance.
• Ensure timely delivery of high-quality service and repair solutions with a focus on customer satisfaction.

Skills

People management

Customer relationships

Process improvement

Data analysis

Tools

SAP

Job description

Brady Corporation in Charlotte, NC is seeking a Service and Repair Operations Manager to lead the SRO and drive continuous improvement in service delivery at our on-site Charlotte facility. You will report to the Site Lead and shape service strategies, manage a team, optimize processes, and focus on customer satisfaction while leveraging SAP ERP and performance metrics like on-time delivery and cost management.

Authorization to work in the U.S. without sponsorship is required.