Technical Support & Printer Repair Manager

Brady Corporation; Salt Lake City (UT); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Comprehensive insurance

401(k) with company match

Paid time off

Employee resource groups

Job summary

Brady Corporation is seeking a Manager of Technical Support & Printer Repair to oversee hardware and software support operations. You will lead a hybrid team, mentor a Supervisor, and design SOPs to ensure efficient, high-quality service.

Emphasis on cross-functional collaboration and customer excellence across healthcare IT environments. The role focuses on process engineering, escalation management, and building a knowledge base to prevent repeat issues.

Qualifications

• 3+ years of management experience, with a track record of leading other leaders or managing supervisors
• BS in Computer Science, Engineering, or a related field (or equivalent practical field engineering experience)
• Domain expertise in enterprise high-security environments, clinical networks, or Healthcare IT is preferred
• Strong communication and leadership skills with the ability to translate complex concepts for non-technical audiences
• Willingness to travel up to 20% of the time, primarily between Utah and Pennsylvania

Responsibilities

• Lead a Layered Organization: Directly manage a team of Technical Support Representatives while mentoring a Support & Repair Supervisor
• Coach and develop team members; build career development plans
• Design, document, and publish SOPs for the support desk and repair depot
• Identify bottlenecks and streamline workflows between support and repair
• Monitor KPIs and SLAs to ensure fast, high-quality service
• Escalate critical issues and maintain clear, empathetic communication with customers
• Collaborate with Product Management, Engineering, and QA to feed field insights

Skills

Leadership depth

Mentor others

Healthcare IT familiarity

Communication skills

Travel up to 20%

Education

BS in Computer Science

Engineering degree

Equivalent practical experience

Tools

Barcode scanning

RFID

Thermal printing

Data capture

Mobile workstations

Wireless networking

Job description

Brady Corporation is seeking a Manager of Technical Support & Printer Repair to oversee hardware and software support operations. You will lead a hybrid team, mentor a Supervisor, and design SOPs to ensure efficient, high-quality service.

Emphasis on cross-functional collaboration and customer excellence across healthcare IT environments. The role focuses on process engineering, escalation management, and building a knowledge base to prevent repeat issues.