Senior Service and Repair Supervisor

Brady Corporation; Charlotte (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan with company match

Paid time off and holidays

Incentive programs for full-time staff

Parental leave and family planning

Job summary

Brady Corporation in Charlotte, NC is seeking a Service and Repair Operations Manager to lead the SRO and drive continuous improvement in service delivery at our on-site Charlotte facility. You will report to the Site Lead and shape service strategies, manage a team, optimize processes, and focus on customer satisfaction while leveraging SAP ERP and performance metrics like on-time delivery and cost management.

Authorization to work in the U.S. without sponsorship is required.

Qualifications

• 5+ years in service and repair management.
• Strong knowledge of service and repair processes.
• Over 3 years experience with people management.
• Experience managing customer relationships and measuring satisfaction.
• Authorized to work in the United States without sponsorship.

Responsibilities

• Oversee SRO to align with goals and objectives.
• Develop and enforce service and repair strategies, policies, and procedures to improve operational performance.
• Ensure timely delivery of high-quality service and repair solutions with a focus on customer satisfaction.

Skills

People management

Customer relationships

Process improvement

Data analysis

Tools

SAP

Job description

What We Need

You will report directly to our Site Lead and you’ll work out of our Charlotte, NC location.

In this role, you will impact the organization's service and repair operations by fostering a culture of continuous improvement, enhancing service delivery, and setting benchmarks for excellence in customer care.

You will work out of our Charlotte, NC location on an On-site work schedule.

Applicants must be legally authorized to work in the U.S. without current or future employer-sponsored work authorization.

What You'll Be Doing

• Supervise and manage the SRO (Service and Repair Operations), ensuring alignment with organizational goals and objectives.
• Develop and enforce effective service and repair strategies, policies, and procedures to improve operational performance.
• Ensure the timely delivery of high-quality service and repair solutions, with a strong emphasis on customer satisfaction.

What You Will Need To Be Successful

• 5+ Years of Experience in Service and Repair Management, preferably in a related industry.
• Strong understanding of Service and Repair Processes, or Electronic Manufacturing Processes and best practices.
• Over 3 years Experience working with People Management
• Experience in managing customer relationships and measuring customer satisfaction.
• Proficiency working with ERP systems such as SAP or similar.
• Expertise in analyzing performance metrics such as (On Time Delivery, and Cost Management) and implementing improvements for continuous enhancement.
• IPS is currently unable to consider applicants that would require current or future sponsorship for employment authorization for this position.
• Candidates must be authorized to legally work in the United States without current or future sponsorship requirements.

About Us

Brady Corporation is a global industrial technology leader dedicated to making workplaces safer, more productive, and more connected. Backed by a 110+ year legacy of reliability and innovation, we have entered an exciting era of transformation and growth, powered by more than 10,000 team members serving customers across 40+ countries. Following our acquisition of Honeywell's Productivity Solutions and Services business in August 2026, Brady brings together trusted leadership in safety, materials science, and identification with advanced mobile computing, scanning, and automation.

We Help Organizations Make Work Safer, More Productive, And More Connected By Transforming Everyday Critical Information Into Actionable Intelligence. Our End-to-end Platform Unites Two Powerful Pillars

• Identification Solutions: High-performance labels, safety signs, engineered materials, and rugged industrial printing systems.
• Intelligent Productivity Solutions: Industry-leading mobile computers, barcode/RFID scanners, specialized software, voice automation, and workflow services.

From aerospace, healthcare, and laboratories to manufacturing plants, retail, data centers, and global transportation and logistics hubs, we empower customers to identify, protect, track, and optimize the people, assets, and processes that keep the world running.

Why Work At Brady

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

Our Benefits

• Comprehensive insurance coverage starting on your first day of employment, including medical, dental, and vision
• Generous 401(k) with company match
• Paid time off and holidays
• Opportunity to participate in incentive programs for all full-time employees
• Family planning benefits including paid parental leave, fertility coverage, adoption and surrogacy assistance
• Education reimbursement opportunities
• Scholarship program for children of Brady employees
• A variety of Employee Resource Groups to provide you with unique networking, development, and volunteer opportunities
• Employee Assistance Program and related wellness programs (mental and behavioral health, family counseling, financial management)
• Dress-for-your-day dress code
• Charitable contributions matched through Brady's Matching Gift program