Senior Service & Projects Coordinator

Southland Industries; Dulles Town Center (VA); On-site; USD 68,000 - 80,000; Full time

Benefits offered by this job

401(k) plan with company match

Medical, dental, and vision insurance

Annual bonus program

Paid holidays, vacation, and personal/

Professional development opportunities

Job summary

Southland Industries is seeking a Senior Service Coordinator to enhance customer experiences by delivering superior service over the phone and in person. You will support project managers and field staff with work plans, coordinate resources, and proactively manage service agreements to ensure client satisfaction and retention.

The role requires effective communication, leadership, and initiative to minimize missed opportunities while maintaining sharp attention to detail.

Qualifications

• Minimum high school diploma or GED.
• Associate degree preferred.
• 4+ years related experience and/or training.
• Strong verbal and written communication skills.
• Strong customer service skills.
• Ability to coordinate projects.
• Strong ability to multi-task and prioritize.
• Strong attention to detail.
• Strong Excel and Word skills.

Responsibilities

• Schedules and manages labor resources to support all service work, including projects and technicians.
• Coordinates materials, subcontractors and equipment for Service Order work & Maintenance Agreements schedules.
• May direct workflow and mentor less experienced team members.
• Proactively manages Service Agreement base to address client satisfaction and retention.
• Generates, interprets and prints reports and contributes to content.
• Facilitates onboarding of new staff.
• Updates customer account information related to billing conditions, tax status, invoice contacts, billing addresses and rates.
• Partners with Account Manager on spend plans for renewals to maximize GM% and customer satisfaction.

Skills

Verbal and written communication

Customer service

Project coordination

Time management

Team collaboration

Education

Associate degree preferred

High school diploma or GED

Tools

Excel

Word

Job description

Southland Industries is seeking a Senior Service Coordinator to enhance customer experiences by delivering superior service over the phone and in person. You will support project managers and field staff with work plans, coordinate resources, and proactively manage service agreements to ensure client satisfaction and retention.

The role requires effective communication, leadership, and initiative to minimize missed opportunities while maintaining sharp attention to detail.