Service Manager

SAFE Industries; Wilmer (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K - 5% employer match

Flexible and Health Savings Accounts

Wellness program

Life Insurance

Paid time off & floating holidays

Job summary

Safe Industries in the United States (Texas) seeks a Service Manager to lead daily service operations, supervise staff, and ensure excellence in customer satisfaction and profitability. You will plan workloads, monitor KPIs, and ensure adherence to SOPs and manufacturer requirements.

The role requires 5+ years in service or operations leadership, strong communication, and the ability to interpret financial reports and drive performance to goals.

Qualifications

• 5+ years of experience in service or operations leadership.
• Strong customer service, communication, and leadership skills.
• Working knowledge of service operations, scheduling, and performance management.
• Proficiency in Microsoft Outlook, Word, Excel, and company systems.
• Ability to interpret financial reports and manage performance to goals.

Responsibilities

• Provide overall leadership and supervision of service operations and staff.
• Plan, assign, and oversee daily service activities and workloads.
• Ensure adherence to company policies, SOPs, and manufacturer requirements.
• Lead customer interactions and ensure service quality and satisfaction.
• Review service work orders and invoices for accuracy and completeness.
• Monitor productivity, revenue, gross margin, and service KPIs.
• Conduct regular team meetings, coaching, and performance reviews.
• Maintain a clean, safe, and professional facility and work environment.
• Support business development, customer retention, and cross‑functional collaboration.
• Serve as acting leader in the absence of assistant or regional leadership as assigned.
• Demonstrate and reinforce Company Values and professional conduct standards.

Skills

Leadership

Customer service

Operations management

Scheduling

Performance management

EVT/ASE/certifications

CDL (or ability to obtain)

Job description

The Service Manager is responsible for leading and managing daily service operations to ensure operational excellence, customer satisfaction, team performance, and profitability. This role provides leadership, direction, and accountability for service staff, processes, and results.

Duties & Responsibilities

• Provide overall leadership and supervision of service operations and staff.
• Plan, assign, and oversee daily service activities and workloads.
• Ensure adherence to company policies, SOPs, and manufacturer requirements.
• Lead customer interactions and ensure service quality and satisfaction.
• Review service work orders and invoices for accuracy and completeness.
• Monitor productivity, revenue, gross margin, and service KPIs.
• Conduct regular team meetings, coaching, and performance reviews.
• Maintain a clean, safe, and professional facility and work environment.
• Support business development, customer retention, and cross‑functional collaboration.
• Serve as acting leader in the absence of assistant or regional leadership as assigned.
• Demonstrate and reinforce Company Values and professional conduct standards.

Required Skills & Knowledge

• 5+ years of experience in service or operations leadership.
• Strong customer service, communication, and leadership skills.
• Working knowledge of service operations, scheduling, and performance management.
• Proficiency in Microsoft Outlook, Word, Excel, and company systems.
• Ability to interpret financial reports and manage performance to goals.

Preferred Skills & Knowledge

• Experience in fire, emergency vehicle, heavy truck, or related service industries.
• EVT, ASE, or comparable technical certifications.
• CDL (or ability to obtain within required timeframe).

Physical Requirements & Work Environment

• Combination of office, shop, and field environment.
• Ability to stand, walk, bend, and lift up to 50 lbs.
• Occasional exposure to noise, equipment, and shop conditions.

What We Offer:

• Leadership role with growth opportunity
• Competitive pay and benefits
• 401K - 5% employer match
• Flexible and Health Savings Accounts
• Wellness program
• Life Insurance
• Additional supplemental beneftis
• Paid time off & floating holidays

About Safe Industries:

At Safe Industries, our values shape how we work, lead, and serve. We put Service First, approaching every decision with a commitment to support our teammates, customers, and communities. We are Built for Others, believing success comes from teamwork, shared responsibility, and standing alongside those who serve others. We Own the Outcome, taking accountability from start to finish and following through until the mission is complete. And we Stay Ready, preparing with discipline, urgency, and continuous improvement so we can be counted on when it matters most. If you're driven by service, collaboration, accountability, and readiness, you'll find a team committed to making a meaningful impact every day.

Equal Opportunity Employer:

At Safe Industries, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.