Service Manager

Safe-Industries; Wilmer (TX); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

401K 5% match

Health Savings Account (HSA)

Wellness program

Life Insurance

PTO & floating holidays

Job summary

Safe Industries seeks a Service Manager to lead daily service operations, drive customer satisfaction, and ensure profitability across office, shop, and field environments.

You will supervise staff, plan workloads, review work orders, and monitor KPIs while upholding company values, safety standards, and professional conduct.

Join a team that rewards performance with competitive pay, a 401K match, health benefits, and opportunities for career growth.

Qualifications

• 5+ years of experience in service or operations leadership.
• Strong customer service, communication, and leadership skills.
• Working knowledge of service operations, scheduling, and performance management.
• Proficiency in Microsoft Outlook, Word, Excel, and company systems.
• Ability to interpret financial reports and manage performance to goals.

Responsibilities

• Provide overall leadership and supervision of service operations and staff.
• Plan, assign, and oversee daily service activities and workloads.
• Ensure adherence to company policies, SOPs, and manufacturer requirements.
• Lead customer interactions and ensure service quality and satisfaction.
• Review service work orders and invoices for accuracy and completeness.
• Monitor productivity, revenue, gross margin, and service KPIs.
• Conduct regular team meetings, coaching, and performance reviews.
• Maintain a clean, safe, and professional facility and work environment.
• Support business development, customer retention, and cross‑functional collaboration.
• Serve as acting leader in the absence of assistant or regional leadership as assigned.
• Demonstrate and reinforce Company Values and professional conduct standards.

Skills

Leadership

Customer service

Communication

Operations scheduling

Financial reporting

MS Office

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

The Service Manager is responsible for leading and managing daily service operations to ensure operational excellence, customer satisfaction, team performance, and profitability. This role provides leadership, direction, and accountability for service staff, processes, and results.

Duties & Responsibilities

• Provide overall leadership and supervision of service operations and staff.
• Plan, assign, and oversee daily service activities and workloads.
• Ensure adherence to company policies, SOPs, and manufacturer requirements.
• Lead customer interactions and ensure service quality and satisfaction.
• Review service work orders and invoices for accuracy and completeness.
• Monitor productivity, revenue, gross margin, and service KPIs.
• Conduct regular team meetings, coaching, and performance reviews.
• Maintain a clean, safe, and professional facility and work environment.
• Support business development, customer retention, and cross‑functional collaboration.
• Serve as acting leader in the absence of assistant or regional leadership as assigned.
• Demonstrate and reinforce Company Values and professional conduct standards.

Required Skills & Knowledge

• 5+ years of experience in service or operations leadership.
• Strong customer service, communication, and leadership skills.
• Working knowledge of service operations, scheduling, and performance management.
• Proficiency in Microsoft Outlook, Word, Excel, and company systems.
• Ability to interpret financial reports and manage performance to goals.

Preferred Skills & Knowledge

• Experience in fire, emergency vehicle, heavy truck, or related service industries.
• EVT, ASE, or comparable technical certifications.
• CDL (or ability to obtain within required timeframe).

Physical Requirements & Work Environment

• Combination of office, shop, and field environment.
• Ability to stand, walk, bend, and lift up to 50 lbs.
• Occasional exposure to noise, equipment, and shop conditions.

What We Offer:

• Leadership role with growth opportunity
• Competitive pay and benefits
• 401K - 5% employer match
• Flexible and Health Savings Accounts
• Wellness program
• Life Insurance
• Additional supplemental beneftis
• Paid time off & floating holidays

About Safe Industries:

At Safe Industries, our values shape how we work, lead, and serve. We put Service First, approaching every decision with a commitment to support our teammates, customers, and communities. We are Built for Others, believing success comes from teamwork, shared responsibility, and standing alongside those who serve others. We Own the Outcome, taking accountability from start to finish and following through until the mission is complete. And we Stay Ready, preparing with discipline, urgency, and continuous improvement so we can be counted on when it matters most. If you're driven by service, collaboration, accountability, and readiness, you'll find a team committed to making a meaningful impact every day.

Equal Opportunity Employer:

At Safe Industries, we believe in the value of your unique identity, background, and experiences. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, marital status, genetic information, disability, sexual orientation, gender identity, veteran status or any other status protected by the law. Applicants requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.