Senior Service Operations Growth Analyst

Best Buy; Minneapolis (MN); Hybrid; USD 85,000 - 110,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Well-being support

Job summary

Best Buy is seeking a Senior Analyst, Service Operations to help grow and optimize our Professional Services by designing scalable processes and connecting business needs with technology. This hybrid role requires on-site work at the Richfield corporate office Monday–Thursday with remote work Friday.

You will partner with business and tech teams to deliver improved customer and employee experiences. If you enjoy solving problems and influencing cross-functional teams, this role offers an

Qualifications

• 3+ years of retail, operations, or related business experience.
• 2+ years leading projects with cross-functional stakeholders.
• 2+ years collaborating with cross-functional partners to execute business objectives and drive results.
• 2+ years managing multiple priorities in a fast-paced environment.
• Strong critical thinking and problem solving skills.

Responsibilities

• Lead and manage multiple projects across business and technology teams.
• Develop and maintain process documentation, SOPs, and business resources.
• Partner with stakeholders to identify business needs and scalable solutions.
• Translate business requirements into capability and technology enhancements.
• Analyze outcomes and drive continuous improvement and change adoption.

Skills

Project leadership

Cross-functional collaboration

Prioritization

Critical thinking

Communication skills

Tools

Data and reporting tools

Job description

Best Buy is seeking a Senior Analyst, Service Operations to help grow and optimize our Professional Services by designing scalable processes and connecting business needs with technology. This hybrid role requires on-site work at the Richfield corporate office Monday–Thursday with remote work Friday.

You will partner with business and tech teams to deliver improved customer and employee experiences. If you enjoy solving problems and influencing cross-functional teams, this role offers an