Senior Services & Warranty Strategy Lead – Hybrid (Remote Fridays)

Best-Bu; Minneapolis (MN); On-site; USD 93,000 - 167,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Job summary

Best Buy is seeking a Services & Warranty Category Lead Senior Manager to shape customer experiences across stores, online, and in-home services. You will lead the services and protection business, manage financial performance, and align multiple teams to deliver consistent experiences.

The role is hybrid, requiring on-site work Monday through Thursday at the Richfield, MN corporate office, with Friday as optional remote.

Qualifications

• 4 years of experience in merchandising, e-commerce, marketing, operations, customer experience, vendor management, category management or services.
• 1 year of direct or indirect people leadership experience, including work direction, coaching or mentorship
• 1 year of experience communicating and partnering with vendors or third parties

Responsibilities

• Provide strategic input to marketing, retail, category, digital & technology, hardware, fulfillment operations in development of a customer experience plan reconciled with category and enterprise strategies.
• Own the services and protection P&L and build action plans to meet financial goals.
• Create and communicate the 12-month category plan across offers, pricing and promotions.
• Use customer, industry and digital insights to improve the experience across every channel.
• Lead vendor negotiations and align teams across category management, operations, technology, fulfillment and marketing.
• Track business performance and provide clear weekly, monthly, quarterly and annual updates.
• Coach and develop category leads and analysts through regular feedback, training and career planning.

Skills

Merchandising

E-commerce

Marketing

Operations

Customer experience

Vendor management

Category management

Services

People leadership

Vendor communications

Job description

Best Buy is seeking a Services & Warranty Category Lead Senior Manager to shape customer experiences across stores, online, and in-home services. You will lead the services and protection business, manage financial performance, and align multiple teams to deliver consistent experiences.

The role is hybrid, requiring on-site work Monday through Thursday at the Richfield, MN corporate office, with Friday as optional remote.