Services Operations Senior Analyst

Best Buy; Richfield (MN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Generous employee discount

Physical and mental well-being support

Job summary

Best Buy is seeking a Senior Analyst, Service Operations to support the growth and evolution of our Professional Services by designing scalable solutions and optimizing processes that boost customer and employee experiences. You will partner with business and technology teams to translate needs into actionable plans and technical requirements.

This hybrid role requires on-site work Monday-Thursday at the Richfield, MN corporate office, with Fridays optional remote.

Qualifications

• 3+ years of retail, operations, or related business experience.
• 2+ years leading projects with cross-functional stakeholders.
• 2+ years collaborating with cross-functional partners to achieve objectives.
• 2+ years managing multiple priorities in a fast-paced environment.

Responsibilities

• Lead and manage multiple projects across business and technology teams.
• Develop and maintain process documentation, SOPs, and business resources.
• Partner with stakeholders to identify business needs and scalable solutions.
• Translate business requirements into capability and technology enhancements.
• Analyze outcomes and drive continuous improvement and change adoption.

Skills

Project leadership

Cross-functional collaboration

Process improvement

Requirements gathering

Analytical thinking

Job description

As a Senior Analyst, Service Operations, you will support the growth and evolution of Best Buy's Professional Services business by developing and optimizing business capabilities that improve the customer and employee experience. In this role, you'll partner with business and technology teams to identify opportunities, design scalable solutions, and implement processes that drive operational efficiency and business growth. You'll help shape end-to-end customer journeys while translating business needs into actionable plans and technical requirements. If you enjoy solving complex problems, influencing cross-functional teams, and bringing ideas to life, this role offers an opportunity to make a meaningful impact.

This role is hybrid, which means you will be required to work on site Monday through Thursday at the Best Buy corporate office in Richfield, Minnesota. You can work virtually from home or another non-Best Buy location on Friday. The recruiter or hiring manager will provide more details during the hiring process.

What you’ll do

• Lead and manage multiple projects across business and technology teams.
• Develop and maintain process documentation, SOPs, and business resources.
• Partner with stakeholders to identify business needs and scalable solutions.
• Translate business requirements into capability and technology enhancements.
• Analyze outcomes and drive continuous improvement and change adoption.

Basic qualifications

• 3+ years of retail, operations, or related business experience.
• 2+ years of experience leading projects, initiatives, or process improvements with cross-functional stakeholders, including influencing outcomes without direct authority.
• 2+ years of experience collaborating with cross-functional business partners to execute business objectives and drive results.
• 2+ years of experience managing multiple priorities, projects, or deliverables in a fast-paced environment while meeting established deadlines.
• Strong critical thinking and problem solving skills

Preferred qualifications

• 2+ years of experience supporting business process improvement initiatives and driving operational efficiencies.
• 2+ years of experience documenting business requirements, workflows, and operational processes.
• 2+ years of experience partnering with technology teams to support the development, implementation, or enhancement of business solutions.
• 2+ years of experience using data and reporting tools to identify trends, inform decisions, and measure business outcomes.
• Strong written and verbal communication skills

What’s in it for you

We’re committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.

Our benefits include:

• Competitive pay
• Generous employee discount
• Physical and mental well-being support

Best Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.

Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary .

For more information about benefits, LOA and paid time off, please refer to our Benefits Guide .

About us

As part of the Best Buy team, you’ll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.

Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We’re committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.

Best Buy is an equal opportunity employer.

Application deadline

Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.

State Minnesota