Senior Manager, Services & Warranty Strategy (Hybrid)

Best Buy; Minneapolis (MN); Hybrid; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy in Minneapolis seeks a Services & Warranty Category Lead to shape customer experiences across stores, online and in homes. You will lead services and protection, manage financial performance and translate insights into offers, pricing and promotions while guiding a cross-functional team.

This hybrid role requires on-site work Monday–Thursday at Richfield corporate office with Friday remote. Recruiter will share details.

Qualifications

• 4 years of experience in merchandising, e-commerce, marketing, operations, customer experience, vendor management, category management or services
• 1 year of direct or indirect people leadership experience, including work direction, coaching or mentorship
• 1 year of experience communicating and partnering with vendors or third parties

Responsibilities

• Provide strategic input to marketing, retail, category, digital & technology, hardware, fulfillment operations in development of a customer experience plan reconciled with category and enterprise strategies.
• Own the services and protection P&L and build action plans to meet financial goals.
• Create and communicate the 12-month category plan across offers, pricing and promotions.
• Use customer, industry and digital insights to improve the experience across every channel.
• Lead vendor negotiations and align teams across category management, operations, technology, fulfillment and marketing.
• Track business performance and provide clear weekly, monthly, quarterly and annual updates.
• Coach and develop category leads and analysts through regular feedback, training and career planning.]
• COMPANY NAME: Best BuyKEY POINTS: Merchandising, E-commerce, marketing, operations, leadership

Skills

Merchandising

E-commerce

Marketing

Operations

Customer experience

Vendor management

Category management

Services

Job description

Best Buy in Minneapolis seeks a Services & Warranty Category Lead to shape customer experiences across stores, online and in homes. You will lead services and protection, manage financial performance and translate insights into offers, pricing and promotions while guiding a cross-functional team.

This hybrid role requires on-site work Monday–Thursday at Richfield corporate office with Friday remote. Recruiter will share details.