Senior Service Manager, TMF – Drive Excellence North America

Palfinger Ag; Schaumburg (IL); Vor Ort; USD 100.000 - 150.000; Vollzeit

Benefits dieser Stelle

Competitive pay

401(k) match

Medical coverage

Paid holidays & PTO

Career growth

Zusammenfassung

PALFINGER seeks a Senior Service Manager for TMF product lines, based in Birmingham, AL, to lead service excellence across North America. You will serve as the senior escalation point for complex service and technical issues while guiding dealer performance and customer satisfaction.

You will work cross-functionally with Engineering, Warranty, Parts, Training, and Sales to drive continuous improvements and readiness for new product introductions.

Qualifikationen

• Bachelor's degree in Business Administration or related field, or equivalent experience.
• 8–10 years of experience managing service operations within a structured environment.
• Proven experience leading managers and service teams with accountability and customer focus.
• Strong technical knowledge of hydraulic, electrical, and mechanical systems used in industrial equipment.
• Ability to travel extensively (30–70%) across North America with some international travel.

Aufgaben

• Serve as the senior service and technical escalation point for TMF product lines across North America.
• Lead and develop a team of Service Managers with clear expectations and accountability.
• Coordinate resolution of complex service, quality, and warranty issues with cross-functional partners.
• Drive consistent service standards across dealer networks and field teams.
• Analyze service data and field feedback to identify trends and drive continuous improvement.

Kenntnisse

Leadership

Cross-functional collaboration

Analytical

Problem solving

Stakeholder management

Travel readiness

Ausbildung

Bachelor's in Business Admin

8-10 years service ops exp

Jobbeschreibung

PALFINGER seeks a Senior Service Manager for TMF product lines, based in Birmingham, AL, to lead service excellence across North America. You will serve as the senior escalation point for complex service and technical issues while guiding dealer performance and customer satisfaction.

You will work cross-functionally with Engineering, Warranty, Parts, Training, and Sales to drive continuous improvements and readiness for new product introductions.