Senior Service Manager (Birmingham, AL)

PALFINGER; Schaumburg (IL); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental, vision insurance

Paid holidays and PTO

Wellness program

Career growth opportunities

Job summary

PALFINGER in Birmingham, AL is seeking a Senior Service Manager for TMF product lines to lead service excellence across North America. You will act as the senior escalation point for complex service and technical issues while driving standards, dealer performance, and customer satisfaction.

You will collaborate with Engineering, Warranty, Parts, Training, and Sales to implement improvements, oversee a growing team of Service Managers, and ensure readiness for new product introductions.

Qualifications

• Bachelor's degree in Business Administration or related field or 8–10 years of equivalent service-operations experience.
• Proven experience leading managers and service teams to drive performance and customer outcomes.
• Strong analytical, organizational and cross-functional collaboration skills.

Responsibilities

• Serve as the senior escalation point for TMF service and technical issues across North America.
• Lead and develop a team of Service Managers with clear expectations and accountability.
• Coordinate resolution of complex service, quality, and warranty issues with Engineering, Parts, Warranty, Training, and Sales teams.
• Promote PALFINGER service standards across dealer and service partner networks with best practices and scalable processes.
• Analyze service data and field feedback to identify trends and drive continuous improvement.

Skills

Leadership experience

Analytical skills

Cross-functional collaboration

Travel readiness

Education

Bachelor's degree in Business Administration or related field

Job description

For more than 90 years, PALFINGER has set benchmarks with innovative crane and lifting solutions worldwide. As a leading technology and mechanical engineering company, we transform customer needs into seamlessly integrated solutions while providing opportunities for our people to grow, collaborate, and push beyond limits. We foster an environment where we reach up, reach out, and reach beyond. Become part of our team and let’s lift each other to create what’s next.

Reach Beyond at PALFINGER as our Senior Service Manager for TMF product lines, based in Birmingham, AL, where you will lead service excellence across a diverse portfolio of equipment throughout North America.

In this leadership role, you will serve as the senior escalation point for complex service and technical issues while driving consistent service standards, dealer performance, and customer satisfaction. Working cross functionally with Engineering, Warranty, Parts, Training, and Sales teams, you will champion continuous improvement initiatives and support service readiness for new product introductions. This position combines strategic leadership, technical expertise, and operational oversight to strengthen PALFINGER's aftermarket service capabilities and customer experience.

Your Responsibilities

• Serve as the senior service and technical escalation point for TMF product lines, supporting dealers, service partners, and internal service teams across North America.
• Lead and develop a team of Service Managers, establishing clear expectations, escalation processes, and accountability for service performance and customer outcomes.
• Coordinate the resolution of complex service, quality, and warranty issues while partnering with Engineering, Parts, Warranty, Training, and Sales teams to deliver effective solutions.
• Drive consistent execution of PALFINGER service standards across dealer and service partner networks by promoting best practices, operational excellence, and scalable service processes.
• Analyze service data and field feedback to identify trends, implement corrective actions, support continuous improvement initiatives, and enhance service readiness for new products.

Your Qualifications

• Bachelor's degree in Business Administration or a related field, or 8-10 years of equivalent experience managing service operations within a structured service environment.
• Proven experience leading managers and service teams while driving accountability, performance, and customer-focused results.
• Strong technical knowledge of hydraulic, electrical, and mechanical systems used in industrial or mobile equipment applications.
• Demonstrated analytical, organizational, problem-solving, and cross-functional collaboration skills, with the ability to influence stakeholders and manage competing priorities.
• Ability to travel extensively ( 30-70%) throughout North America, with occasional international travel.

What We Offer

• Competitive compensation of $100-150K
• 401(k) with Company match.
• Medical, dental, vision, life, accidental death and dismemberment insurance, and short- and long-term disability (depending upon state). Wellness program offered.
• Paid Company holidays and paid Personal Time Off (PTO).
• Opportunity for continuous learning and career growth.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer/Vet/Disabled