Senior Service Manager – Oil, Gas & Power Systems

Butler Machinery; Bismarck (ND); Vor Ort; USD 80.000 - 110.000; Vollzeit

Benefits dieser Stelle

10% Annual Retirement Employer Contrib

Health Insurance – 3 plan options

401(K) Plan

Paid Holidays

PTO

Zusammenfassung

Butler Machinery is seeking an Oil, Gas, and Power Systems Service Manager to lead regional service operations from Bismarck, Dickinson, or Minot. You’ll manage job progress, budgets, and staff while handling customer disputes and building strong customer relations to grow Oil & Gas and EPG business.

Responsibilities include scheduling, KPI monitoring, safety oversight, and developing business plans. A two-year degree with supervisory experience is preferred.

Qualifikationen

• Mechanical experience with large bore diesel and natural gas engines
• Two-year degree or equivalent experience and training preferred
• Prior supervisory experience or Service Management Training preferred
• Excellent customer service skills
• Good oral and written communication skills
• Computer knowledge
• Ability to work nights and weekends as needed
• Must possess a clean driving record and be able to meet company insurability guidelines

Aufgaben

• Handles customer-related service functions such as job scheduling, job progress, warranty issues, resolving disputes.
• Oversees and assists in scheduling work in the service area for optimal space use and best service for customers.
• Supervises service personnel, including performance reviews, training needs, disciplinary actions, and termination.
• Develops business plans and goals for staffing, tools/equipment, and service promotion for Oil & Gas and EPG customers.
• Monitors KPIs and reports to adjust business plans and processes as needed.
• Handles goodwill documentation and resolution with manufacturers.
• Interviews and hires service department staff.
• Prepares customer repair estimates and quotes with timely follow-up.
• Reviews work orders for timeliness and accuracy.
• Maintains documentation for safety, disputes, and incidents.
• Promotes and aligns with BMC vision, mission, and values.
• Performs other duties as assigned.

Kenntnisse

Mechanical experience

Supervisory experience

Customer service

Communication skills

Computer literacy

Clean driving record

Ausbildung

Two-year degree or equivalent

Jobbeschreibung

Butler Machinery is seeking an Oil, Gas, and Power Systems Service Manager to lead regional service operations from Bismarck, Dickinson, or Minot. You’ll manage job progress, budgets, and staff while handling customer disputes and building strong customer relations to grow Oil & Gas and EPG business.

Responsibilities include scheduling, KPI monitoring, safety oversight, and developing business plans. A two-year degree with supervisory experience is preferred.