Lead Automotive Service Manager | Growth & Benefits

Ed Martin Automotive Group; Carmel (IN); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Ed Martin Buick GMC in Carmel, IN is seeking a Service Manager to lead a high-performing service department. You will supervise advisors, technicians, and support staff, drive CSI, and optimize shop efficiency while managing daily schedules and processes.

The role emphasizes leadership, customer-first priorities, and collaboration with Fixed Ops leadership to sustain growth. Competitive pay and comprehensive benefits accompany an on-site, full-time position.

Qualifications

• Proven track record in automotive service management or assistant management.
• Strong leadership and communication skills.
• Ability to multitask in a fast-paced, high-volume service environment.
• Proficient with dealership DMS; Reynolds experience preferred but not required.
• Customer-first mindset with strong problem-solving abilities.
• Desire to grow and lead a best-in-class service operation.

Responsibilities

• Lead and manage all service department operations, including advisors, technicians, and support staff
• Maintain and improve CSI scores through exceptional customer service practices
• Oversee daily scheduling, workflow management, and shop efficiency
• Coach, train, and develop service team members
• Ensure service processes, warranty procedures, and safety standards are followed
• Monitor department financial performance, including gross profit, expenses, and efficiency metrics
• Collaborate with Parts & Sales leadership and Group Fixed Ops leadership
• Foster a positive and professional work environment to support team success

Skills

Leadership

Communication

Multitasking

Customer focus

Problem solving

Tools

Reynolds & Reynolds DMS

Job description

Ed Martin Buick GMC in Carmel, IN is seeking a Service Manager to lead a high-performing service department. You will supervise advisors, technicians, and support staff, drive CSI, and optimize shop efficiency while managing daily schedules and processes.

The role emphasizes leadership, customer-first priorities, and collaboration with Fixed Ops leadership to sustain growth. Competitive pay and comprehensive benefits accompany an on-site, full-time position.