Senior Service & Logistics Operations Lead

Interstate Group Pty Ltd; Virginia, Northern (MN, KY); Hybrid; USD 45,000 - 50,000; Full time

Job summary

Interstate Group Pty Ltd is seeking a Senior Service Associate to manage delivery of contracted services in a full-time role based in Dulles, VA. You will oversee inventory, order processing, staffing, compliance, and safety while ensuring SLAs and KPIs are met through collaboration with customers, vendors, and internal teams.

The position requires hands-on operations, guidance to junior staff, involvement in financial planning, and opportunities to improve efficiency across multiple locations

Qualifications

• High school diploma or GED required; associate degree preferred.
• 3+ years in distribution, warehouse, logistics, or operations preferred.
• Experience with inventory management systems and operational reporting preferred.

Responsibilities

• Manage the delivery and deployment of contracted services to meet SLAs and KPIs.
• Coordinate with customers, vendors, and internal teams to ensure service delivery.
• Oversee daily facility operations including inbound receiving, kitting, order processing, inventory control.
• Maintain compliance with government regulations and company procedures.
• Monitor inventory accuracy and apply effective inventory practices.
• Assist with staffing activities and workforce development.
• Support safety, security, and inspection programs.
• Perform financial activities including forecasting and budgeting.
• Develop and maintain strong customer relationships.
• Identify operational improvements to enhance efficiency and service.
• Support Field Stocking Locations and provider network across geographies.
• Operate powered industrial equipment per safety training.
• Provide onboarding and training support.
• Maintain accurate records and documentation.

Skills

Distribution

Warehouse

Logistics

Inventory mgmt

Order fulfillment

Procedures

Customer service

Relationship management

Performance analysis

Organization

Multitasking

MS Office

Operational software

Problem solving

Autonomy

Teamwork

Powered equipment

Education

High School Diploma or GED

Associate degree in Business or related field

Tools

Microsoft Office

Operational software

Job description

Interstate Group Pty Ltd is seeking a Senior Service Associate to manage delivery of contracted services in a full-time role based in Dulles, VA. You will oversee inventory, order processing, staffing, compliance, and safety while ensuring SLAs and KPIs are met through collaboration with customers, vendors, and internal teams.

The position requires hands-on operations, guidance to junior staff, involvement in financial planning, and opportunities to improve efficiency across multiple locations