Logistics Operations & Compliance Lead

Leidos; Springfield (VA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health and Wellness programs

Retirement benefits

Paid Leave

Income protection

Competitive compensation

Job summary

Leidos in Reston, Virginia seeks a Logistics Administrator to ensure smooth inquiries handling related to inventory, repairs, returns, and field service. You will coordinate with procurement, warehouse, and shipping teams, maintain logs, and drive process improvements while ensuring SOP compliance.

The role requires a TS/SCI w/ Poly clearance, 5+ years in customer service or service operations, and strong communication skills.

Qualifications

• TS/SCI w/ Poly Clearance is required.
• High school diploma or equivalent.
• Minimum of 5 years of relevant experience in customer service, technical support, or service operations.
• Proficient in handling customer inquiries, order processing, and case management using CRM systems.
• Solid understanding of standard operating procedures (SOPs) and service workflows.
• Excellent communication skills, both verbal and written, for internal and external stakeholder interaction.
• Ability to work independently and lead a work stream, including mentoring or reviewing the work of junior staff.
• Associate degree or higher in business, logistics, customer service, or related field.
• Experience in technical support or help desk environments.
• Familiarity with change management principles and process improvement methodologies.
• Demonstrated ability to handle escalated cases or complex service situations requiring cross-functional coordination.
• Strong analytical skills and experience in report writing and tracking key service metrics.

Responsibilities

• Operate material handling equipment including pallet jacks and forklifts.
• Respond to and resolve customer service inquiries and logistics-related issues by initiating actions such as inventory issuance, repairs, returns, or field service requests.
• Track and manage the status of logistics actions to ensure timely and effective resolution.
• Maintain accurate logs, records, and files related to inventory movements, repair activities, and service actions.
• Assist in developing or following existing company guides and protocols for servicing and repair processes.
• Coordinate with internal stakeholders including procurement buyers, warehouse staff, and shipping/receiving teams.
• Communicate and collaborate with external courier and transportation services to ensure proper delivery and pickup schedules.
• Ensure all logistics activities comply with internal standards.
• Support continuous improvement efforts by identifying inefficiencies and suggesting process enhancements.

Skills

Customer service

CRM experience

Communication skills

Problem solving

Independence

Leadership

Education

High school diploma

Associate degree or higher in business/logistics/customer service

Tools

CRM software

Job description

Leidos in Reston, Virginia seeks a Logistics Administrator to ensure smooth inquiries handling related to inventory, repairs, returns, and field service. You will coordinate with procurement, warehouse, and shipping teams, maintain logs, and drive process improvements while ensuring SOP compliance.

The role requires a TS/SCI w/ Poly clearance, 5+ years in customer service or service operations, and strong communication skills.