Senior Service Leader – Growth, Strategy & Ops

Sentry-Equipment-Corp-; Beaumont (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Sentry Equipment in Beaumont, TX is seeking a Senior Service Manager to lead service growth, manage a team of service professionals, and oversee field operations in the region. You will develop strategies to expand service offerings, improve customer satisfaction, and drive profitability.

You will build strong customer relationships, manage multiple projects, ensure safety and compliance, and collaborate with other departments to deliver value.

Qualifications

• Lead business development activities for the service unit.
• Build and maintain customer relationships to improve penetration.
• Develop and execute service growth plans with revenue goals.
• Supervise Service Managers and Technicians.
• Manage multiple service projects and contracts.
• Ensure safety standards and compliance in the field.
• Track KPIs and document activity in CRM and reporting tools.
• Manage P&L within the assigned service area.
• Prepare training materials for customers and employees.
• Identify opportunities for new services or product improvements.

Responsibilities

• Lead business development activities for the assigned service unit and drive revenue growth.
• Cultivate strong customer relationships to improve account penetration and retention.
• Develop strategic and tactical service growth plans with clear targets and timelines.
• Perform site assessments to identify service, repair, retrofit, or upgrade opportunities.
• Provide supervision of Service Managers and Technicians and allocate resources.
• Ensure safety and compliance across service operations and projects.
• Track KPIs: revenue, margins, backlog, and customer satisfaction.
• Coordinate with customers and internal teams to complete service projects.

Skills

Leadership

Business development

Account management

Project management

Customer service

Strategic planning

Tools

CRM software

Quoting tool

Service reporting tools

Job description

Sentry Equipment in Beaumont, TX is seeking a Senior Service Manager to lead service growth, manage a team of service professionals, and oversee field operations in the region. You will develop strategies to expand service offerings, improve customer satisfaction, and drive profitability.

You will build strong customer relationships, manage multiple projects, ensure safety and compliance, and collaborate with other departments to deliver value.