Senior Field Service & Account Manager

Sentry Equipment; Louisiana (MO); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

ESOP ownership

Career growth

Competitive benefits

Job summary

Sentry Equipment seeks a Service Account Owner II to deliver field service for sampling and conditioning systems in industrial markets. This role installs, startups, repairs, and maintains equipment at customer sites while managing a portfolio of accounts and driving service renewals.

You will identify growth opportunities, train customers and technicians, and collaborate with the sales team, using CRM and ERP tools. Extensive travel is required.

Qualifications

• Associate degree in electronics or related field preferred; equivalent experience considered.
• At least five years of field experience with sampling equipment and analytical equipment.
• Advanced electromechanical aptitude and ability to communicate technical information.
• Knowledge of electrical controls, piping and pumping systems, basic water chemistry, refrigeration, and industrial service.
• Strong troubleshooting and understanding of fluid-flow characteristics.
• Proficiency with electronic testing equipment and power/hand tools.
• Ability to read P&ID and isometric drawings for equipment locations.
• Strong written and verbal communication and customer service skills.
• Willingness to travel up to four nights and five days per week; valid driver's license.

Responsibilities

• Perform installation, startup, repair, troubleshooting, and preventive maintenance for sampling equipment and related systems.
• Manage an assigned portfolio of customer accounts and build long-term relationships.
• Coordinate maintenance agreement renewals and promote relevant service offerings.
• Identify opportunities to secure new or expanded maintenance agreements.
• Prepare quotes for parts and consumables and assist teammates with quotes as needed.
• Utilize CRM and ERP tools to support customers and the sales team.
• Monitor account activity and communicate results to management.
• Develop and deliver site-specific training for customers and team members.
• Train newly hired technicians and contribute to training plans.
• Provide technical and field support to colleagues and customers.

Skills

Electromechanical aptitude

Troubleshooting

P&ID reading

Public speaking

Customer service

Time management

Microsoft Office

Technical communication

Education

Associate degree in electronics or related technical field

Tools

HubSpot CRM

Epicor

MaintainX

Job description

Sentry Equipment seeks a Service Account Owner II to deliver field service for sampling and conditioning systems in industrial markets. This role installs, startups, repairs, and maintains equipment at customer sites while managing a portfolio of accounts and driving service renewals.

You will identify growth opportunities, train customers and technicians, and collaborate with the sales team, using CRM and ERP tools. Extensive travel is required.