Senior Service Manager

Sentry-Equipment-Corp-; Beaumont (TX); On-site; USD 110,000 - 150,000; Full time

Job summary

Sentry Equipment in Beaumont, TX is seeking a Senior Service Manager to lead service growth, manage a team of service professionals, and oversee field operations in the region. You will develop strategies to expand service offerings, improve customer satisfaction, and drive profitability.

You will build strong customer relationships, manage multiple projects, ensure safety and compliance, and collaborate with other departments to deliver value.

Qualifications

• Lead business development activities for the service unit.
• Build and maintain customer relationships to improve penetration.
• Develop and execute service growth plans with revenue goals.
• Supervise Service Managers and Technicians.
• Manage multiple service projects and contracts.
• Ensure safety standards and compliance in the field.
• Track KPIs and document activity in CRM and reporting tools.
• Manage P&L within the assigned service area.
• Prepare training materials for customers and employees.
• Identify opportunities for new services or product improvements.

Responsibilities

• Lead business development activities for the assigned service unit and drive revenue growth.
• Cultivate strong customer relationships to improve account penetration and retention.
• Develop strategic and tactical service growth plans with clear targets and timelines.
• Perform site assessments to identify service, repair, retrofit, or upgrade opportunities.
• Provide supervision of Service Managers and Technicians and allocate resources.
• Ensure safety and compliance across service operations and projects.
• Track KPIs: revenue, margins, backlog, and customer satisfaction.
• Coordinate with customers and internal teams to complete service projects.

Skills

Leadership

Business development

Account management

Project management

Customer service

Strategic planning

Tools

CRM software

Quoting tool

Service reporting tools

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Senior Service Manager

Service FT Hourly/Exempt Full-Time Beaumont, TX, US

Why Sentry?

At Sentry Equipment, you are more than an employee. You are an employee-owner whose work directly contributes to our customers’ success and our company’s future.

You will join a collaborative team that values reliable service, technical expertise, personal accountability, and continuous improvement. If you enjoy solving problems, working with your hands, and delivering a great customer experience, we would like to hear from you.

Sentry Equipment is an Equal Opportunity Employer

FUNCTION: Responsible for driving service business development, revenue growth, customer retention, and service execution within assigned area of responsibility. Lead the identification, pursuit, proposal development, and capture of service opportunities, maintenance agreements, upgrades, repairs, preventive maintenance, startup, installation and training. Manage a team of service personnel, support strategic growth segments, strengthen customer relationships, and foster knowledge sharing through internal and external channels.

ESSENTIAL RESPONSIBILITIES:

• Lead business development activities for assigned business unit.
• Build and maintain strong corporate, regional, and plant-level customer relationships to improve account penetration.
• Develop and execute strategic and tactical service growth plans, including account planning, target customer prioritization, revenue goals, margin expectations, and actions required to expand service offerings within assigned markets.
• Perform customer site walkdowns to assess installed equipment, identify service, repair, retrofit, training, and lifecycle support opportunities, and provide recommendations based on industry and product expertise.
• Provide general supervision of assigned Service Managers and Technicians.
• Simultaneously manage multiple service projects and contracts.
• Assure safety standards are being met to deliver a safe work environment for both employees and customers. Manage compliance requirements.
• Review customer operation procedures to confirm that proper design parameters are being observed.
• Track key performance indicators for service growth, proposal activity, win rate, backlog, revenue, margin, customer satisfaction, and execution performance. Use company CRM and service reporting tools to document customer interactions, opportunities, quotes, activities, and completed work within expected timeframes.
• Manage internal and external resources to ensure correct and complete customer projects in accordance with customer requirements.
• Develop policies and procedures for the service team.
• Manage P&L within assigned area of the business, with accountability for revenue growth, margin performance, cost control, forecasting accuracy, and achievement of annual service business objectives.
• Prepare training materials and give formal instruction to customers and employees.
• Identify customer needs, competitive gaps, and field challenges that may lead to new
• service offerings, product improvements, market opportunities, or recurring revenue programs, and present recommendations to management for consideration.
• Identify and implement new technologies that can be used to improve delivery of service.
• Coordinate with customers and other Sentry Employees to complete product support activities and resolve challenges in the field.
• Estimate, compose, present, and follow up on project proposals utilizing the Sentry quoting tool, ensuring proposals clearly communicate customer value, scope, pricing, schedule, and commercial terms.
• Other duties, as assigned by supervisor.