Senior Service Desk Technician

RPMGlobal; Alaska; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Generous PTO

Ten paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Employee Wellness Center

Job summary

Yukon-Kuskokwim Health Corporation in Bethel, Alaska seeks a Service Desk Technician to ensure smooth computer operation so end users can complete tasks. Responsibilities include triaging calls, documenting requests, and resolving or escalating issues across hardware and software.

The role requires a High School Diploma, at least 1 year of desktop experience, and a valid driver's license. A+ is preferred; remote work is not indicated.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications preferred.
• Valid driver license or equivalent; A+ certification preferred.
• Personal computer, cell phone, and high-speed internet.
• Understanding of operating systems, hardware, and office applications.
• No supervisory or on-call responsibilities.

Responsibilities

• Triages incoming calls and documents requests in the support system.
• Prioritizes, resolves, or escalates end-user issues for hardware and software.
• Maintains and logs support calls to meet SLA requirements.
• Acts as operator in lieu of standard procedures as needed.

Skills

Desktop support

Customer service

Troubleshooting

Basic networking

Education

High School diploma

Job description

We are working together to achieve excellent health. Come join us!

The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers—the Kuskokwim and Yukon.

We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

Position Summary: The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements. The Service Desk Technician will serve as operator in lieu of.

Position Qualifications:

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications such as word processing, databases, spreadsheets and operating systems preferred.
• Valid drivers license or equivalent. An A+ certification is preferred.
• Personal computer, personal cell phone, personal high-speed internet.
• A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).
• This job has no supervisory responsibilities.
• This job has no on call responsibilities.

Benefits Include:

• Generous PTO – beginning at 4.5 weeks
• Ten paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Employee Wellness Center

C#

Additional Information:

ID: 18352

Location: Bethel

Department: Technology

Employment Duration: 80 Full time

Temporary Status: Not Applicable

Hours per Week: 40

Minimum Hourly Pay: 21.78

FLSA Status: Non-exempt

Yukon Kuskokwim Health Corporation is an Affi…

Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.