Medical Support Technician I

YKHC Yukon Kuskokwim Health Corporation; Bethel (CT); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Generous PTO – starting at 4.5 weeks

Eleven paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Retirement plans

Employee Wellness Center

Plus More!

Job summary

YKHC in Bethel, Alaska, is hiring a receptionist/switchboard clerk to support patient flow and medical record processes. You will greet callers, route to the correct department, and assist with admissions and discharge procedures.

As part of the role, you will help the Case Management Team with various office duties, maintain accurate records, and communicate patient needs across departments. A high school diploma is required with public-facing experience preferred.

Qualifications

• High School diploma or equivalent required.
• One year of public-facing experience preferred.
• Switchboard experience preferred.
• Knowledge of medical terminology preferred.
• No license required.
• Able to communicate in English; Yup’ik speaker preferred.
• No supervisory responsibilities.

Responsibilities

• Answers telephones and routes calls to appropriate departments.
• Facilitates in-patient admit and discharge processes.
• Assists nursing and medical staff with patient records.
• Communicates patient care needs with other departments.
• Assists the Case Management Team with various office duties.

Skills

English communication

Yup’ik language

Customer service

Education

High School diploma or equivalent

Tools

Computer

Multiline telephone system

Copy/Print/Scan machine

Job description

We are working together to achieve excellent health. Come join us! The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers—the Kuskokwim and Yukon. We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

Position Summary

Answers telephones and routes the calls to appropriate department or party in a professional manner. Facilitates the in-patient admit and discharge process. Assist nursing and medical staff with creating, maintaining, and completing patient medical records. Communicates patient care needs with other departments. As assigned, assists the Case Management Team with various office duties.

Position Qualifications

Minimum Education: High School diploma or equivalent. Minimum Experience: One year experience in a position that requires dealing with the public preferred. Previous switchboard experience preferred. Working knowledge of medical terminology preferred. License, Certification, Registration: None required. Equipment/Tools: Computer, Multiline telephone system, copy/print/scan machine and other general office equipment. Specialized Knowledge and Skills: Able to communicate with easy medical terms for patients. Able to communicate effectively in English, both verbally and in writing. Yup’ik speaker preferred. Supervisory Responsibilities: None.

Benefits Include

• Generous PTO – starting at 4.5 weeks per year, accrued over time
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Retirement plans
• Employee Wellness Center
• Plus More!

Compensation

Pay Range Minimum: 21.78

Employment Type

Regular Time Type: Full time Hours Per Week: 40 FLSA Exempt: No

Yukon Kuskokwim Health Corporation is an Aff… e… Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.

For more information, please contact the YKHC Recruitment Department at [e-mail]

Join YKHC, a Tribal Health Organization serving 58 tribes in southwest Alaska. We offer comprehensive healthcare, from community clinics to a regional hospital, dental, behavioral health, and more. Come be part of our team!