Service Desk Technician

RPMGlobal; Alaska; On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Generous PTO – 4.5 weeks/year

Eleven paid holidays

Comprehensive healthcare coverage

Life and Disability Insurance

Flexible Spending Account

Employee Wellness Center

Job summary

The Yukon-Kuskokwim Health Corporation, Bethel, Alaska, is seeking a Service Desk Technician to ensure proper computer operation so that end users can complete business tasks. You will triage calls, document interactions, and escalate issues as needed in a 40-hour workweek.

Qualifications include a high school diploma, 1 year of desktop experience, and a valid driver's license; an A+ certification is preferred.

Qualifications

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications.
• Valid driver's license or equivalent. An A+ certification is preferred.
• Personal computer, personal cell phone, personal high-speed internet.
• A basic understanding of computer technology terms such as operating systems, hardware, office automation applications, printers, scanners.

Responsibilities

• Triages incoming phone calls and prioritizes, documents, and resolves or escalates end user requests.
• Maintains and logs all support calls for call tracking and SLA requirements.
• Serves as operator in lieu of other roles.

Skills

Desktop experience

Driver's license

A+ certification

Basic computer knowledge

C#

Education

High School Diploma or equivalent

Tools

C#

Job description

We are working together to achieve excellent health. Come join us!

The Yukon-Kuskokwim Health Corporation is a Tribal health care organization, serving nearly 30,000 people living across rural, southwest Alaska in villages with populations from about 10 to more than 1,000. Bethel, the regional hub and location of the only hospital in the region, has a population of nearly 7,000. The Yukon-Kuskokwim Delta is home to thousands of lakes and two primary rivers—the Kuskokwim and Yukon.

We offer a broad range of employment opportunities and the chance to make a meaningful impact on the health of people in the region.

Your passion is in what you do, the care you provide, and the dedication with which you serve. It is the same commitment with which our people live their lives, and in turn, share their culture.

With Yukon-Kuskokwim Health Corporation in Bethel, Alaska, you’ll serve the over 50 rural communities in the Yukon Delta Region who come to us for care. You’ll grow your skills and expertise in a clinically challenging environment, and experience a community environment within a community that will embrace you as one of their own.

Serving the people of Southwestern Alaska, the Yukon-Kuskokwim Hospital is a 50-bed general acute care medical facility. Fully accredited by The Joint Commission, services include adult med/surg, pediatrics, obstetrics, emergency room, as well as outpatient family medicine clinics, pharmacy, lab, and imaging.

Position Summary: The Service Desk Technician’s role is to ensure proper computer operation so that end users can accomplish business tasks. This includes triaging incoming phone calls, prioritizing, documenting, and resolving or escalating end user help requests on all corporate hardware and software. The Service Desk Technician will maintain and log all support calls to the support center database application for call tracking and SLA requirements. The Service Desk Technician will serve as operator in lieu of.

Position Qualifications:

• High School Diploma or equivalent.
• 1 year experience in general desktop experience with hardware and business applications such as word processing, databases, spreadsheets and operating systems preferred.
• Valid drivers license or equivalent. An A+ certification is preferred.
• Personal computer, personal cell phone, personal high-speed internet.
• A basic understanding of computer technology and terms such as operating systems, hardware, office automation applications, peripheral installations (printers, scanners, monitors, etc.).
• This job has no supervisory responsibilities.
• This job has no on call responsibilities.

Benefits Include:

• Generous PTO – starting at 4.5 weeks per year, accrued over time
• Eleven paid holidays
• Comprehensive healthcare coverage
• Life and Disability Insurance
• Flexible Spending Account
• Employee Wellness Center

C#

Additional Information:

ID: 18518

Location: Bethel

Department: Technology

Employment Duration: 80 Full time

Temporary Status: Not Applicable

Hours per Week: 40

Minimum Hourly Pay: 21.78

FLSA Status: Non-exempt

Yukon Kuskokwim Health Corporation is an Affiantive Action/Equal Opportunity Employer. All qualified individuals will receive consideration for employment without regard to race, ethnicity, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status and any other basis protected by law. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly.

Under P.L. 93-638, preference is given to Alaska Native/American Indian applicants.