Senior Service Desk Engineer - Cloud & Security

US Health Partners, LLC; Bellevue (WA); On-site; USD 100,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation and equity

Restricted Stock Units

Paid time off, holidays & leave

Comprehensive health, dental & vision

Employer contributions to HSA

Paid parental leave

Paid life insurance, short/long-term

Professional development & tuition

Mental health & wellness support

Commuter benefits (parking & transit)

Cell phone stipend

401(k) with company match up to 4%

Volunteer time off

Global travel insurance & emergency

Daily meals allowance

Location-specific perks

Job summary

Crusoe’s Service Desk team plays a central role in troubleshooting, configuring, and resolving issues across servers, networks, and SaaS applications. You’ll partner with teams and vendors to elevate user experience and keep operations running smoothly.

We seek a self-motivated problem-solver who thrives in a fast-paced environment, eager to learn, and capable of driving complex IT improvements from initiation to completion.

Qualifications

• Experience with cloud identity management including SSO, SAML 2.0, and MFA.
• Hands-on with MDM automation tools (Google MDM, Kandji, or Intune).
• Experience administering Windows, macOS, and Linux systems.
• Familiarity with MDR/XDR platforms (Sophos XDR, CrowdStrike, Huntress).
• Proficiency with ticketing systems and SaaS management.
• Project-oriented engineer able to lead initiatives end to end.
• Strong written and verbal communication; self-starter and collaborator.
• Ability to pass a background check.

Responsibilities

• Troubleshoot and resolve technical issues across networks, infrastructure, and SaaS apps.
• Collaborate with cross-functional teams and external vendors to improve system performance.
• Own complex issues end to end from report to resolution.
• Administer and configure cloud identity platforms, MDM automation, and MDR/XDR tools.
• Lead technology rollouts and system upgrades within infra initiatives.

Skills

SSO & MFA

MDM automation

Multi-OS support

XDR platforms

Ticketing systems

Project leadership

Communication

Background check

Education

Bachelor’s degree or equivalent experience

Tools

Google MDM

Kandji

Intune

Sophos XDR

CrowdStrike

Huntress

Job description

Crusoe’s Service Desk team plays a central role in troubleshooting, configuring, and resolving issues across servers, networks, and SaaS applications. You’ll partner with teams and vendors to elevate user experience and keep operations running smoothly.

We seek a self-motivated problem-solver who thrives in a fast-paced environment, eager to learn, and capable of driving complex IT improvements from initiation to completion.