Senior Service Delivery Technician – Client Support

CyrusOne; Texas; On-site; USD 65,000 - 95,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician III in Whitney, TX to act as a primary contact for clients, handling calls, emails, and alerts. You will perform Level 1 troubleshooting, install orders, and coordinate outages and changes, while supporting critical data center infrastructure and client communications.

The role requires a strong customer service mindset, multi-tasking ability, and willingness to work extended hours during emergencies; on-site work is expected.

Qualifications

• 5-7 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company.
• Education: High-School diploma or GED; college degree preferred.
• Willingness to adjust hours and be onsite for extended hours during emergencies.

Responsibilities

• Respond to and open tickets for incoming calls, e-mail and alerts.
• Install customer orders including cabinet or cage setup and cable tests.
• Provide Level 1 response and initial troubleshooting of incidents.
• Coordinate outage schedules and change documentation.
• Engage next level support and provide regular feedback to clients.

Skills

Customer service

Communication skills

Problem solving

PC skills

Multi-tasking

Education

High-School diploma or GED

College degree preferred

Tools

Visio

AutoCAD

Trane Tracer Summit

Square D Power Logic

Caterpillar/ISO Power Lynx

Job description

CyrusOne is seeking a Service Delivery Technician III in Whitney, TX to act as a primary contact for clients, handling calls, emails, and alerts. You will perform Level 1 troubleshooting, install orders, and coordinate outages and changes, while supporting critical data center infrastructure and client communications.

The role requires a strong customer service mindset, multi-tasking ability, and willingness to work extended hours during emergencies; on-site work is expected.