Service Delivery Technician I — Client Support & Ops

CyrusOne; Whitney (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician in the United States (Texas) to be a hands-on client touchpoint and central contact for incidents and requests. You will handle shipping, receiving, ticketing and basic IT/facility tasks, while providing strong customer service, clear communication and efficient problem-solving in a fast-paced, on-site environment.

On-call rotations and extended hours during emergencies may be required, and you will work with cross-functional teams to maintain

Qualifications

• 0–1 year of customer service experience in tech or related environment.
• Strong written and verbal communication skills.
• Ability to learn quickly and handle multiple tasks.

Responsibilities

• Assembles, orders and prepares goods for shipment.
• Records shipment data including weight, charges and space availability.
• Load and unload trucks.
• Receives and unpacks materials and supplies.
• Reports damages and discrepancies for accounting and record-keeping purposes.
• Responsible for managing the internal transport of materials.
• Completes shipping and receiving reports.
• Monitor e-mail queue and log all e-mails within the ticketing system.
• Monitor ticket queue and follow-up on open tickets within designated time frame.
• Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
• Troubleshoot issues related to the critical infrastructure using test equipment.
• Perform related services including janitorial, inventory and internal department tasks.
• Escort Client’s customer and visitors in CyrusOne facilities.
• With assistance rack/unrack equipment as per customer instructions.
• Rotate tapes/exchange tapes.

Skills

Customer service

Communication skills

Problem solving

PC skills

Multitasking

On-call readiness

Extended hours readiness

Education

High-School diploma

GED equivalent

College degree preferred

Job description

CyrusOne is seeking a Service Delivery Technician in the United States (Texas) to be a hands-on client touchpoint and central contact for incidents and requests. You will handle shipping, receiving, ticketing and basic IT/facility tasks, while providing strong customer service, clear communication and efficient problem-solving in a fast-paced, on-site environment.

On-call rotations and extended hours during emergencies may be required, and you will work with cross-functional teams to maintain