Client-Facing IT Support & Service Delivery Tech II

CyrusOne; Sterling (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician in Sterling, VA to provide direct support to clients as a central contact for IT and facility tasks. You will handle calls, emails, and monitoring alerts, perform Level 1 troubleshooting on Windows servers, and assist with cabinet/cage setups and circuit tests.

Responsibilities include ticketing, escalation, client communications, and coordination of changes and outages.

Qualifications

• 3–5 years customer service experience in a technology company or 2 years technical experience in a customer-centric environment.
• Minimum education: High school diploma or GED; college degree preferred but not required.

Responsibilities

• Respond to and open tickets via calls, email, and alerts.
• Monitor email and ticket queues; log correspondence in the ticketing system.
• Escalate issues when appropriate and communicate with clients about status.
• Perform Level 1 troubleshooting on Windows servers for non-managed and managed clients.
• Install orders and set up cabinets, cages, and cross-connects as required.
• Provide regular updates to clients and coordinate outage schedules with stakeholders.

Skills

Customer service

Verbal & written communication

Problem solving

Multitasking

Windows troubleshooting

Education

High school diploma or GED

Tools

Visio

AutoCAD

Job description

CyrusOne is seeking a Service Delivery Technician in Sterling, VA to provide direct support to clients as a central contact for IT and facility tasks. You will handle calls, emails, and monitoring alerts, perform Level 1 troubleshooting on Windows servers, and assist with cabinet/cage setups and circuit tests.

Responsibilities include ticketing, escalation, client communications, and coordination of changes and outages.