Client-Facing IT Support & Service Delivery Tech

CyrusOne; Ashburn (VA); On-site; USD 85,000 - 100,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician to serve as a primary contact for clients, respond to calls and emails, and document all requests. You will perform level 1 Windows server troubleshooting for both managed and non-managed clients, while handling cabinet and cage setups, cabling tests, and routine equipment maintenance.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tickets and outages with clear client updates.

Qualifications

• 3–5 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company.
• Strong written and verbal communication and problem-solving skills.
• Minimum education: high school diploma or GED; college degree preferred or equivalent work experience.

Responsibilities

• Answer and log calls, emails, and alerts from monitoring platforms.
• Open and manage tickets; perform level 1 incident response on Windows servers for non-managed and managed clients.
• Assist with cabinet or cage setup, cable testing, and initiation of customer orders.
• Coordinate outages, changes, and communication with clients; maintain escalation procedures.
• Provide regular updates to clients and escalate issues to next-level support when needed.

Skills

Customer service

Communication

Problem solving

Multitasking

On-call readiness

Education

High-School diploma or GED

College degree preferred

Tools

Visio

AutoCAD

ITIL

Job description

CyrusOne is seeking a Service Delivery Technician to serve as a primary contact for clients, respond to calls and emails, and document all requests. You will perform level 1 Windows server troubleshooting for both managed and non-managed clients, while handling cabinet and cage setups, cabling tests, and routine equipment maintenance.

The role emphasizes strong communication, problem solving, and the ability to manage multiple tickets and outages with clear client updates.