On-Site IT Support Specialist II

CyrusOne; Texas; On-site; USD 60,000 - 75,000; Full time

Job summary

CyrusOne in Whitney, TX is seeking a Service Delivery Technician II to be the primary contact for clients, open and manage tickets, and perform Level 1 troubleshooting and on-site tasks. You will monitor queues, coordinate with teams, and keep customers informed with clear status updates.

The role involves installing and supporting infrastructure, cabling, and testing, with on-site presence and occasional extended hours during emergencies. A strong customer-service mindset is essential.

Qualifications

• 3-5 years of customer service experience in a technology company.
• High-School diploma or GED; college degree preferred.
• Willingness to be onsite and work varying hours including emergencies.

Responsibilities

• Respond to and open tickets for calls, emails, and alerts; manage tickets in the system.
• Monitor queues, ensure timely follow-up, resolution, and escalation.
• Perform Level 1 troubleshooting and on-site tasks, including cabling and hardware checks.
• Escalate complex issues and maintain ownership with clear communication.
• Serve as Smart Hands on-site and assist with remote troubleshooting efforts.
• Install and support infrastructure, cabinets, cabling, and office equipment setups.

Skills

Customer service

Troubleshooting

On-site support

Ticketing system

Communication skills

ITIL knowledge

Education

High-School diploma

College degree preferred

Tools

Visio

AutoCAD

Job description

CyrusOne in Whitney, TX is seeking a Service Delivery Technician II to be the primary contact for clients, open and manage tickets, and perform Level 1 troubleshooting and on-site tasks. You will monitor queues, coordinate with teams, and keep customers informed with clear status updates.

The role involves installing and supporting infrastructure, cabling, and testing, with on-site presence and occasional extended hours during emergencies. A strong customer-service mindset is essential.