Entry-Level IT Service & Client Support Technician

CyrusOne; United States; On-site; USD 30,000 - 47,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician to act as the central contact for clients, answer and route requests, and resolve issues across IT tasks and facility services. You will support monitoring platforms, ticketing workflows, and on-site operations in a fast-paced data center environment.

The role requires strong communication skills, the ability to learn quickly, and flexibility to adjust hours, including extended on-site coverage during emergencies.

Qualifications

• 0–1 years customer service experience in a technology company
• 2 years technical experience in a customer-centric company
• College degree not required but experience considered

Responsibilities

• Assembles, orders and prepares goods for shipment
• Monitors e-mail queue and log all e-mails within the ticketing system
• Monitor ticket queue and follow-up on open tickets within designated time frame
• Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
• Troubleshoot issues related to the critical infrastructure using test equipment
• Escort Client’s customer and visitors in CyrusOne facilities
• With assistance rack/unrack equipment as per customer instructions
• Rotate tapes/exchange tapes

Skills

Customer service

Technical support

On-call

Ticketing system

Data center operations

Education

High School Diploma

Job description

CyrusOne is seeking a Service Delivery Technician to act as the central contact for clients, answer and route requests, and resolve issues across IT tasks and facility services. You will support monitoring platforms, ticketing workflows, and on-site operations in a fast-paced data center environment.

The role requires strong communication skills, the ability to learn quickly, and flexibility to adjust hours, including extended on-site coverage during emergencies.