Client-Facing IT Support Technician III

CyrusOne; Whitney (TX); On-site; USD 32,000 - 48,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician to provide direct support to clients and act as the central contact for incident resolution in a data‑center environment. You will handle level 1 troubleshooting, ticketing, and routine facility tasks, while maintaining strong client communications and teamwork.

The role emphasizes customer service, willingness to adjust hours during emergencies, and the ability to manage multiple tasks in a fast‑paced facility context.

Qualifications

• Minimum education is High-School diploma or GED; college degree preferred.
• Strong customer service and communication abilities.
• Ability to diagnose and resolve technical issues in a fast-paced environment.

Responsibilities

• Diagnose and resolve technical issues under minimal supervision in a customer-focused setting.
• Provide smart hands and feet support for installation and support of clients.
• Respond to and open tickets for calls, email, and monitoring alerts.
• Monitor email and ticketing queues, and follow up on open tickets.
• Escalate issues when appropriate and coordinate with next level support.
• Perform Level 1 response on Windows servers for non‑managed and managed clients.
• Install customer orders including cabinet or cage setup and cross‑connects.
• Maintain excellent client communication and set realistic expectations.

Skills

Customer service

Communication skills

Problem solving

Technical aptitude

Time management

Windows server knowledge

Education

High-School diploma or GED

College degree preferred

Tools

Visio

AutoCad

Ticketing system

Job description

CyrusOne is seeking a Service Delivery Technician to provide direct support to clients and act as the central contact for incident resolution in a data‑center environment. You will handle level 1 troubleshooting, ticketing, and routine facility tasks, while maintaining strong client communications and teamwork.

The role emphasizes customer service, willingness to adjust hours during emergencies, and the ability to manage multiple tasks in a fast‑paced facility context.