Client-Facing Service Delivery Technician I

CyrusOne; Allen (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician to serve as a primary client contact and issue resolver. You will handle calls, emails, and monitoring alerts, log tickets, and take ownership of problems from initiation to resolution.

The role involves light IT tasks, facility requests, and physical responsibilities in a data-center setting. The position emphasizes customer service, rapid problem solving, and willingness to work onsite with flexible hours to support emergencies and on-call

Qualifications

• 0–1 years customer service in a tech company or 2 years technical experience in a customer-centric environment.
• Ability to learn quickly and develop new product skills independently.
• Strong written and verbal communication skills.
• Willingness to adjust hours, including extended onsite work during emergencies.

Responsibilities

• Answer and record calls, emails, and alerts from monitoring platforms.
• Resolve client issues and own problems through to resolution.
• Handle non-complex IT tasks and facility requests.
• Monitor ticket queue and provide timely follow-up on open tickets.
• Assist in supply management and internal transport of equipment.
• Escort clients and visitors in CyrusOne facilities.

Skills

Customer service

Communication

Problem solving

Multitasking

Adaptability

Education

High School diploma or GED

College degree preferred

Tools

Ticketing system

Word & Excel

Job description

CyrusOne is seeking a Service Delivery Technician to serve as a primary client contact and issue resolver. You will handle calls, emails, and monitoring alerts, log tickets, and take ownership of problems from initiation to resolution.

The role involves light IT tasks, facility requests, and physical responsibilities in a data-center setting. The position emphasizes customer service, rapid problem solving, and willingness to work onsite with flexible hours to support emergencies and on-call