Senior IT Service Delivery Technician

CyrusOne; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

CyrusOne is seeking a Service Delivery Technician to serve as the central point of contact for clients, handling calls, emails, and alerts, and performing Level 1 IT and facility tasks in a data center environment.

The role emphasizes hands-on installation support, problem resolution, and proactive communication with clients. Candidates should have strong customer service experience, technical aptitude, and flexibility to work onsite during emergencies.

Qualifications

• Requires customer service focus with the ability to diagnose and resolve issues in a fast-paced, team-oriented environment.
• Experience in supporting installations, server access, backups, and basic IT tasks for multiple clients.
• Strong communication skills to document issues, updates, and escalation paths clearly.
• Willingness to adjust hours and be onsite during emergencies.
• Knowledge of building automation or data center operations is a plus.

Responsibilities

• Diagnose and resolve technical issues under minimal supervision.
• Provide hands-on support for installation, support, and architecture for clients.
• Respond to and open tickets from calls, emails, and alerts.
• Monitor email queue, log emails in ticketing system, and track tickets.
• Escalate issues as appropriate and coordinate with next-level support.
• Perform Level 1 server and facility tasks and notify clients of outages.

Skills

Customer service

Technical troubleshooting

Communication skills

Problem solving

Multitasking

Visio

AutoCAD

Data center basics

Education

High school diploma or GED

College degree preferred

Tools

Visio

AutoCAD

Data center monitoring tools

Job description

CyrusOne is seeking a Service Delivery Technician to serve as the central point of contact for clients, handling calls, emails, and alerts, and performing Level 1 IT and facility tasks in a data center environment.

The role emphasizes hands-on installation support, problem resolution, and proactive communication with clients. Candidates should have strong customer service experience, technical aptitude, and flexibility to work onsite during emergencies.