Senior Service Delivery Readiness Leader (B2B)

T-Mobile; Overland Park (KS); On-site; USD 101,000 - 182,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Job summary

T-Mobile USA, Inc. is seeking a Principal Service Delivery Readiness Manager to ensure B2B engagements are delivery-ready before execution.

You will validate readiness, resolve dependencies, and shape executable commitments during late-stage sales and Day-0 planning, engaging senior executives to guide decisions and protect revenue and service stability. You will lead cross-functional teams, enforce readiness standards, monitor compliance, and continuously improve processes.

Qualifications

• Bachelor’s degree in Business Administration, Project Management or related field is required.
• Master’s degree preferred in Business Administration, Operations Management or related field.
• More than 10 years managing complex B2B service delivery readiness and related programs.
• 4-7 years leading cross-functional teams to resolve dependencies in high-visibility environments.
• 4-7 years presenting risk and governance topics to senior executives.

Responsibilities

• Ensures complex B2B customer engagements are fully delivery-ready by validating readiness and resolving dependencies prior to execution
• Prevents high-risk and unready work from entering execution by enforcing rigor and accountability across all parties
• Shapes executable commitments during late-stage sales and Day-0 planning with cross-functional stakeholders
• Safeguards the company from financial and service-continuity risks by identifying potential issues before delivery
• Provides authoritative guidance to senior executives and cross-functional teams to support decision-making
• Drives accountability for readiness by establishing standards and monitoring compliance
• Continuously improves readiness processes, standards, and tools for long-term customer outcomes

Skills

B2B delivery

Cross-functional

Risk governance

Executive comms

Analytics

Project mgmt

Strategic thinking

Negotiation

AI enthusiast

Wireless knowledge

Stakeholder mgmt

Attention to detail

Education

Bachelor's Degree in Business Administration, Project Management, or Related Field

Master's/Advanced Degree Business Administration, Operations Management, or Related Field

Job description

T-Mobile USA, Inc. is seeking a Principal Service Delivery Readiness Manager to ensure B2B engagements are delivery-ready before execution.

You will validate readiness, resolve dependencies, and shape executable commitments during late-stage sales and Day-0 planning, engaging senior executives to guide decisions and protect revenue and service stability. You will lead cross-functional teams, enforce readiness standards, monitor compliance, and continuously improve processes.