Executive B2B Delivery Readiness Lead

T-Mobile; Bellevue (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

T-Mobile is seeking a Principal Service Delivery Readiness Manager to ensure complex B2B engagements are delivery-ready before execution. You will validate customer readiness, resolve dependencies, and shape commitments during late-stage sales and Day-0 planning, safeguarding revenue and service continuity.

You will engage senior executives and cross-functional teams to drive accountability and enforce rigorous readiness standards, ensuring long-term customer outcomes and stable service delivery.

Qualifications

• Bachelor's Degree in Business Administration, Project Management or related field (Required)
• Master's/Advanced Degree preferred
• >10 years managing complex B2B service delivery readiness or related programs (Required)
• 4-7 years leading cross-functional teams and driving accountability (Required)
• 4-7 years presenting to senior executives on risk, governance and operations (Required)

Responsibilities

• Validate customer readiness and resolve dependencies before execution
• Enforce readiness standards and drive accountability across customers, internal teams, and partners
• Shape executable commitments during late-stage sales and Day-0 planning
• Identify and mitigate risks to protect revenue and service continuity
• Provide guidance to senior executives and cross-functional teams in high-visibility environments
• Establish standards and monitor compliance for readiness across teams
• Continuously improve readiness processes, standards and tools

Skills

Problem solving

Communication

Project management

Cross-functional

Strategic thinking

Negotiation

Analytics

Attention to detail

Wireless knowledge

Executive communications

Education

Bachelor's degree

Master's degree

10+ years experience in B2B service delivery readiness

Job description

T-Mobile is seeking a Principal Service Delivery Readiness Manager to ensure complex B2B engagements are delivery-ready before execution. You will validate customer readiness, resolve dependencies, and shape commitments during late-stage sales and Day-0 planning, safeguarding revenue and service continuity.

You will engage senior executives and cross-functional teams to drive accountability and enforce rigorous readiness standards, ensuring long-term customer outcomes and stable service delivery.