Enterprise Service Delivery Lead - STR/ENT

T-Mobile; New York (NY); Sur place; USD 95 000 - 172 000; Plein temps

Avantages offerts par ce poste

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Bonuses tied to performance

Résumé du poste

T-Mobile is seeking a Service Delivery Manager – STR/ENT to oversee complex B2B service deliveries for large customers. You will ensure delivery performance meets financial and operational standards while coordinating deployment and activation of telecom products and services.

Join a cross-functional team and drive risk-based decisions to safeguard service stability and customer confidence through structured delivery practices.

Qualifications

• Bachelor’s degree in Business Admin, IT, Telecom, or related field.
• Master’s degree preferred.
• 4–7 years managing complex B2B service delivery projects for large enterprise customers.
• 4–7 years leading cross-functional teams and coordinating with stakeholders.
• 2–4 years identifying and escalating operational risks in service delivery.

Responsabilités

• Oversees day-to-day execution of complex B2B service deliveries for large customers.
• Manages deployment and activation of telecom products and services.
• Identifies and escalates execution risks to safeguard service stability.
• Collaborates with internal teams, vendors, and customer stakeholders.
• Implements structured delivery practices for reliable service.
• Monitors and reports on delivery metrics.
• Supports continuous improvement initiatives by analyzing outcomes.

Connaissances

Project Management

Telecommunications

Risk Management

Cross Functional Relationships

Customer Service

Communication

Attention To Detail

Strategic Thinking

Process Improvement

Formation

Bachelor's Degree in Business Administration, Information Technology, Telecommunications, or Related Field

Master's/Advanced Degree in Business Administration, Project Management, or Related Field

4-7 years Managing complex B2B service delivery projects for large enterprise customers

4-7 years Leading cross-functional teams and collaborating with internal stakeholders, vendors, and customers

2-4 years Identifying, assessing, and escalating operational risks in service delivery environments

Description du poste

T-Mobile is seeking a Service Delivery Manager – STR/ENT to oversee complex B2B service deliveries for large customers. You will ensure delivery performance meets financial and operational standards while coordinating deployment and activation of telecom products and services.

Join a cross-functional team and drive risk-based decisions to safeguard service stability and customer confidence through structured delivery practices.