Head of Service Delivery Readiness & Risk

T-Mobile; Irving (TX); On-site; USD 127,800 - 230,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Tuition assistance

Employee stock purchase plan

Job summary

A major telecommunications company seeks a Senior Manager, Service Delivery Readiness to ensure delivery-ready operations for B2B customer segments. Responsibilities include leading cross-functional teams, enforcing readiness standards, and managing risk to protect customer commitments. The ideal candidate will have significant experience in service strategy and operations management. This position offers competitive pay and comprehensive benefits including health insurance, retirement plans, and professional development opportunities. Remote work options may also be available.

Qualifications

• 4-7 years leading and inspiring cross-functional teams to align on service delivery standards.
• 10+ years developing and implementing service strategy to protect customer trust.
• 4-7 years managing operational processes to ensure low-risk, delivery-ready work.

Responsibilities

• Lead service delivery readiness function ensuring low-risk work enters execution.
• Enforce readiness standards to prevent costly execution risks.
• Align cross-functional teams on delivery assumptions and risk mitigation.
• Safeguard revenue integrity and customer trust through proactive risk management.

Skills

People Management

Communication

Customer Oriented

Strategic Thinking

Cross Functional Relationships

Risk Management

Process Improvement

Leadership

Project Management

Education

Bachelor's Degree in Business Administration, Operations Management, Engineering, or Related Field

Master's/Advanced Degree in Business Administration, Operations Management, Engineering, or Related Field

Job description

A major telecommunications company seeks a Senior Manager, Service Delivery Readiness to ensure delivery-ready operations for B2B customer segments. Responsibilities include leading cross-functional teams, enforcing readiness standards, and managing risk to protect customer commitments. The ideal candidate will have significant experience in service strategy and operations management. This position offers competitive pay and comprehensive benefits including health insurance, retirement plans, and professional development opportunities. Remote work options may also be available.