Senior B2B Service Readiness Lead

T-Mobile; Factoria (WA); On-site; USD 101,000 - 182,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Money coaches

Medical, dental, vision benefits

Paid time off and holidays

commuter/transit programs

Job summary

T-Mobile is seeking a Principal Service Delivery Readiness Manager to ensure complex B2B engagements are delivery-ready before execution, mitigating risk and protecting revenue. You will validate readiness, shape executable commitments, and collaborate with senior executives to safeguard service stability and long-term customer outcomes.

Role requires 10+ years in B2B service delivery readiness, strong cross-functional leadership, and proven ability to present to executives.

Qualifications

• Bachelor's degree in Business Administration or related field required; Master's preferred.
• 10+ years managing complex B2B service delivery readiness, including technical program management or program management in large-scale tech/telecom organizations.
• 4-7 years leading cross-functional teams and driving accountability across stakeholders to resolve dependencies.
• 4-7 years presenting risk, governance, and operational topics to senior executives and driving alignment for decision-making.

Responsibilities

• Ensures complex B2B customer engagements are fully delivery-ready by validating readiness and resolving dependencies prior to execution.
• Prevents high-risk and unready work from entering execution by enforcing readiness standards and accountability.
• Shapes executable commitments during late-stage sales and Day-0 planning with cross-functional stakeholders and senior executives.
• Safeguards the company from financial and service-continuity risks by identifying and mitigating potential issues before service delivery.
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams for decision-making.

Skills

B2B service delivery

Executive stakeholder management

Risk & dependency management

Cross-functional leadership

Late-stage sales planning

Day-0 planning

Negotiation & influence

Analytics & readiness metrics

Problem solving

Education

Bachelor's degree in Business Administration

Master's/Advanced degree in Business/Operations

10+ years in B2B service delivery readiness

4-7 years leading cross-functional teams

4-7 years presenting to executives

Job description

T-Mobile is seeking a Principal Service Delivery Readiness Manager to ensure complex B2B engagements are delivery-ready before execution, mitigating risk and protecting revenue. You will validate readiness, shape executable commitments, and collaborate with senior executives to safeguard service stability and long-term customer outcomes.

Role requires 10+ years in B2B service delivery readiness, strong cross-functional leadership, and proven ability to present to executives.