Senior B2B Service Readiness & Delivery Lead

T-Mobile; Irvine (CA); On-site; USD 101,000 - 182,000; Full time

Benefits offered by this job

Annual stock grant

Employee stock purchase plan

401(k)

Paid time off

Bonus opportunities

Health insurance

Job summary

T-Mobile USA, Inc. seeks a Principal Service Delivery Readiness Manager to ensure complex B2B engagements are delivery-ready and free of dependencies before execution.

You will validate readiness, shape executable commitments, and protect revenue and service continuity in late-stage sales and Day-0 planning. Collaborating with senior executives and cross-functional teams, you will enforce readiness standards, drive accountability, and guide decision-making to optimize outcomes across customers

Qualifications

• More than 10 years managing complex B2B service delivery readiness, technical program management, or program management for large-scale technology, telecom, or media organizations, including validating customer and operational readiness prior to execution.
• 4-7 years Leading cross-functional teams and driving accountability across internal stakeholders, customers, and partners to resolve dependencies and shape executable commitments in high-visibility environments.
• 4-7 years Presenting complex risk, governance, and operational topics to senior executives, including communicating tradeoffs and driving alignment for decision-making in dynamic business environments.

Responsibilities

• Ensures complex B2B customer engagements are fully delivery-ready by validating customer readiness and resolving dependencies prior to execution
• Prevents high-risk and unready work from entering execution by enforcing rigorous readiness standards and driving accountability across customers, internal teams, and partners
• Shapes executable commitments during late-stage sales and Day-0 planning by collaborating with cross-functional stakeholders and senior executives
• Safeguards T-Mobile from financial and service-continuity risks by identifying and mitigating potential issues before service delivery commences
• Provides authoritative guidance in high-visibility environments by engaging with senior executives and cross-functional teams to support decision-making, while driving end-to-end delivery
• Drives accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance
• Supports long-term customer outcomes and service stability by continuously improving readiness processes, standards, and tools

Skills

Problem solving

Communication skills

Project management

Cross-functional teams

Strategic thinking

Negotiation

Analytics

Attention to detail

Wireless knowledge

Executive communications

AI enthusiast

Education

Bachelor's Degree Business Administration, Project Management, or Related Field

Master's/Advanced Degree Business Administration, Operations Management, or Related Field

Job description

T-Mobile USA, Inc. seeks a Principal Service Delivery Readiness Manager to ensure complex B2B engagements are delivery-ready and free of dependencies before execution.

You will validate readiness, shape executable commitments, and protect revenue and service continuity in late-stage sales and Day-0 planning. Collaborating with senior executives and cross-functional teams, you will enforce readiness standards, drive accountability, and guide decision-making to optimize outcomes across customers