Senior B2B Delivery Readiness Lead

T-Mobile; New York (NY); On-site; USD 101,000 - 182,000; Full time

Benefits offered by this job

Medical

Dental and vision insurance

401(k)

Employee stock grants

Employee stock purchase plan

Job summary

T-Mobile USA, Inc. seeks a Principal Service Delivery Readiness Manager to ensure B2B engagements are fully delivery-ready, validate customer readiness, resolve dependencies, and shape executable commitments during late-stage sales and Day-0 planning.

In this high-visibility role you will partner with senior executives and cross-functional teams to enforce readiness standards, protect revenue and service stability, and drive end-to-end delivery across customers and partners, including travel

Qualifications

• Bachelor's Degree in Business Administration, Project Management, or Related Field (Required).
• Master's/Advanced Degree in Business Administration, Operations Management, or Related Field (Preferred).
• More than 10 years managing complex B2B service delivery readiness, technical program management, or program management for large-scale technology/telecom/media organizations (Required).
• 4-7 years leading cross-functional teams and driving accountability to resolve dependencies and shape executable commitments (Required).
• 4-7 years presenting risk, governance, and operational topics to senior executives (Required).

Responsibilities

• Ensures complex B2B customer engagements are delivery-ready by validating readiness and resolving dependencies before execution.
• Prevents high-risk and unready work by enforcing readiness standards and driving accountability across customers, internal teams, and partners.
• Shapes executable commitments during late-stage sales and Day-0 planning by collaborating with cross-functional stakeholders and senior executives.
• Safeguards from financial and service-continuity risks by identifying and mitigating issues before service delivery.
• Provides authoritative guidance in high-visibility environments by engaging senior executives and cross-functional teams to support decision-making.
• Drives accountability for readiness across internal teams, customers, and partners by establishing clear standards and monitoring compliance.
• Supports long-term customer outcomes and service stability by continuously improving readiness processes, standards, and tools.

Skills

Problem Solving

Communication

Project Management

Cross-Functional Relationships

Strategic Thinking

Negotiation

Analytics

Attention to Detail

Wireless Knowledge

Executive Presentations

AI Enthusiast

Education

Bachelor's Degree Business Administration, Project Management, or Related Field

Master's/Advanced Degree Business Administration, Operations Management, or Related Field

Job description

T-Mobile USA, Inc. seeks a Principal Service Delivery Readiness Manager to ensure B2B engagements are fully delivery-ready, validate customer readiness, resolve dependencies, and shape executable commitments during late-stage sales and Day-0 planning.

In this high-visibility role you will partner with senior executives and cross-functional teams to enforce readiness standards, protect revenue and service stability, and drive end-to-end delivery across customers and partners, including travel